Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

  • Role: Operations
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Dec 2022

User-friendly, simulates real-life communication

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Clayton H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A versatile collaboration tool.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is excellent and reliable. Compared to other remote conferencing software, such as Google Hangouts, the setup UI is convenient and easy to use and rarely malfunctions. Zoom Meetings allow you to communicate with a wide range of stakeholders, including investors, team members, visitors, and local and international representatives.

What is your favorite aspect of this product?

The best feature is the option to create polls before or in between sessions. I appreciate how quickly they can go covert and record phone calls. Now, I can change between training videos much faster. I like how easy it is to send the meeting link and make a calendar appointment. You can instantly change your Google calendar invitations by downloading a web plugin.

What do you dislike most about this product?

The tab is difficult to maximize after it has been minimized. Poor service; you can only use it if you have the application; to speed up the scheduling of meetings, it must sync with calendars when logged in. The connection is unstable on wired and wireless devices alike. Our accounts have regularly been locked, which is quite aggravating.

What recommendations would you give to someone considering this product?

The host has control over the other guests. The host may, for instance, declare someone mute or exclude them from a gathering or class. It is an option for a virtual meeting. Alternatives to virtual backgrounds exist. Features a video editing feature in the settings as well. If you want to, you can contact the team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Briggs J.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Easy-to-use videoconferencing

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

We can easily communicate with customers in real time and improve user experience thanks to Zoom. It is dependable and easy to use in meetings, conferences, and live events. The ability to live-stream meetings to audiences is its most vital feature. This considerably raises your enjoyment level when using other features. This includes screen sharing, audio and video recording, live polling, and more.

What is your favorite aspect of this product?

It is hard to pick just one thing as the best. The Zoom team has made this program accessible on all widely used platforms. I appreciate that Zoom provides the resources required for webinars and online conference calls. I enjoy how, in addition to being a video communication option for the modern world, you can display your screen, connect to someone else's screen and control it, write on slides, and do many other things.

What do you dislike most about this product?

Some parts of Zoom Cloud Meetings are different. Some have a 40-minute session completion limit, and zoom can occasionally be extremely sluggish. Given how outdated it appears in recent developments, they must have put much effort into building a new UI/UX. Free sessions are allowed for an hour at maximum.

What recommendations would you give to someone considering this product?

It offers a variety of in-meeting features that make it simple for our team to interact and work together. Zoom is an excellent program for adults and children due to its simple layout and superior controls. Connecting with clients from different organizations or team members inside the same organization offers an intuitive design that is straightforward to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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