Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Akash R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Excellent meeting and communication tool

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom's ability to connect people from all over the world is what I liked it the most. Additionally, it is compatible with all platforms, including Android, iOS, Windows, Linux, and macOS. Zoom offers a variety of sharing options, including the ability to share a single window, tab, or even the entire screen.

What is your favorite aspect of this product?

The greatest feature of Zoom is that there is no maximum number of attendees. You can also join a meeting with a few clicks.

What do you dislike most about this product?

Normally it works flawlessly, but occasionally I experienced lag and it also prompts me to choose an audio output every time I join a Zoom meeting, which is a little disappointing.

What recommendations would you give to someone considering this product?

Perhaps make it more user-friendly by opening the app by default rather than requiring me to do so each time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Fakhri M.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Dec 2022

Easy to use with no nonsense UI!

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Ease of use and no nonsense design seems to be the most differenciating factor from my point of view. You can be productive without all the usual distracting UI experience in likes of Google Meet, Skype, etc. Even though they are not so much ahead of the competition in terms of quantity of their services, it's the quality that makes all the difference. In my 2 years of usage I haven't had seen a more consistent software like this before. No server issues, no lagging, no downtime.

What is your favorite aspect of this product?

Favorite aspect of the app is that simple UI design, and accessibility all over the world. A video conferencing software in first place needs to be accessible, popular and used all over the globe in order to be of use in my line of work and Zoom with it's professional design and ease of use blows the competition away, thus have dominated video conferencing market in a short time. Not only it leaves a strong professional first impression, it also provides good quality of life improvement features without them bloating up the software. For it's price it's probably the best video conferencing software there is

What do you dislike most about this product?

Some of the features that we have like digital backgrounds and such seem to not work properly and it happened many times that the person I was talking to couldn't disable it which means it's obviously against the simple use principles of the app that makes it so appealing to the general public

What recommendations would you give to someone considering this product?

I would suggest if your line of work needs a video conferencing app, Zoom should certainly be in first place when it comes to trying these softwares. But giving competition a try before licensing the software might be good idea.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Saves Time

Cons

  • Commodity Features
  • Less Generous

Michael J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Great way to attend and hold conferences

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Overall, Zoom's video quality is quite outstanding, making it possible to clearly instruct movements. Clients who are experiencing technical difficulties can still see the text and respond if they can't hear you right away thanks to the chat features, which offer several benefits. The more recent whiteboard tools are a wonderful bonus as well. Images might be prepared in advance or made on the spot.

What is your favorite aspect of this product?

The transparency extends to screensharing-shared media as well. From your computer, laptop, phone, or tablet, you may share pictures, movies, or any portion of your screen. One of Zoom's most useful features that sets it apart from the other meeting tools is screen sharing. The whiteboard features are intuitive to use.

What do you dislike most about this product?

In contrast to teams, it can also be a little stuffy and stiff. Or it may appear that you are still at work if you use it for work and then take a personal call. It occasionally can be difficult to join a call. Other times, I have my desktop app open while it occasionally opens as a variety of popups within the browser.

What recommendations would you give to someone considering this product?

The greatest benefit of this is that you don't have to manually take screenshots of the whiteboard. It can be saved as an image that you can share. These technologies are essential necessary for any form of group work, particularly when working remotely, taking classes online, receiving training, etc. Zoom is the most user-friendly software available. Zoom is the most user-friendly software available. You'll receive meeting notifications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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