Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Temilorun Mobolaji O.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Great for large meetings!

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom stands out for its reliable performance, even with large groups, and its intuitive interface that’s easy for anyone to use. Its standout features include breakout rooms, virtual backgrounds, and high-quality video and audio, making it ideal for everything from casual calls to professional webinars. Plus, it’s highly scalable, catering to both small teams and massive conferences effortlessly

What is your favorite aspect of this product?

The breakout rooms are my favorite. They’re perfect for small group discussions during larger meetings, and they’re easy to set up and manage!

What do you dislike most about this product?

I dislike how file sharing and polling tools feel a bit outdated and clunky compared to other platforms. They could be smoother and more integrated for a better experience.

What recommendations would you give to someone considering this product?

If you need a reliable and user-friendly platform for virtual meetings, Zoom is a great choice. It’s perfect for hosting everything from casual chats to professional events. However, if you rely heavily on collaboration tools like whiteboards or advanced file sharing, you might want to pair it with other tools to fill in the gaps.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Saves Time

Atul R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Very useful product

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

ease of use and functionality.

What is your favorite aspect of this product?

Video calls and screen sharing.

What do you dislike most about this product?

I like everything about Zoom.

What recommendations would you give to someone considering this product?

Would definitely recommend Zoom. It is worth using and provides value. One can make video calls to anyone in the world.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Favour S.

  • Role: Human Resources
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Versatile video conferencing with robust features

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

What differentiates Zoom from other similar products is that, Zoom stands out for its high-quality video and audio, easy-to-use interface, and reliable performance even with large participant numbers. Its features like breakout rooms, virtual backgrounds, and screen sharing make it a versatile choice for various types of meetings and events.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its high-quality video and audio. I appreciate how reliably it performs, even with large groups, and the intuitive, easy-to-use interface. Features like breakout rooms and virtual backgrounds also add to its versatility, making it ideal for a wide range of meetings and events.

What do you dislike most about this product?

A few things about Zoom that could be improved: 1. The free version limits meetings to 40 minutes, which can be restrictive for longer sessions. 2. Security Concerns: In the past, there have been concerns about security and privacy, although many issues have been addressed. 3. Zoom can be heavy on system resources, which might affect performance on older devices. 4. Limited Features in Free Version: Some advanced features, like webinars and large meeting capacities, require paid plans. 5. Some users find the interface a bit overwhelming, especially for those who are not tech-savvy.

What recommendations would you give to someone considering this product?

For those considering Zoom, make full use of free features but be aware of the 40-minute limit. Learn security settings, optimize device performance, use collaboration tools, schedule meetings effectively, practice using the platform, and stay updated with the latest features to ensure smooth and productive meetings.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Most Popular Zoom Workplace Comparisons