Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Stephen M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

From Team Huddles to Client Calls It’s All on Zoom

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom is the glue holding our marketing agency together, especially in a hybrid work environment. It’s more than just a video conferencing tool—it’s our go-to for client pitches, team brainstorms, and even casual virtual coffee chats. Its reliability during critical client calls is unmatched, and that’s saying something in a world full of laggy alternatives.

What is your favorite aspect of this product?

What I particularly love is the whiteboard feature. Brainstorming ad concepts during virtual meetings feels almost as dynamic as using a real board. Plus, the recording and transcription features are lifesavers when you want to revisit key points from a strategy meeting. No more “what was that great idea someone mentioned?” moments.

What do you dislike most about this product?

I do not dislike anything about zoom

What recommendations would you give to someone considering this product?

Zoom has elevated our communication, making us more agile and connected—whether we’re collaborating internally or wowing a client with a polished presentation. The seamless experience has helped us maintain strong client relationships, even from a distance.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Maryanne M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom's fun features like virtual backgrounds and filters add a personal touch to meetings and can be useful for professional settings.

What is your favorite aspect of this product?

Zoom offers reliable video and audio quality, even in low-bandwidth conditions, ensuring smooth and clear communication and It also provides robust screen-sharing capabilities, allowing participants to collaborate effectively on documents and presentations.

What recommendations would you give to someone considering this product?

Zoom offers a free plan with many essential features, including unlimited one-on-one meetings and group meetings and making it a best choice for you that depends on your specific requirements and preferences and it's higher encryption

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Tuot N.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic product! I love it.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom stands out with its user-friendly interface, high-quality video and audio, robust scalability, and features like virtual backgrounds, breakout rooms, and integrations, making it ideal for diverse communication needs.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its intuitive design, allowing seamless collaboration through features like screen sharing, breakout rooms, and reliable high-quality video conferencing.

What do you dislike most about this product?

The most frustrating aspect of Zoom is occasional connectivity issues and the limited free plan features, especially for longer meetings.

What recommendations would you give to someone considering this product?

For potential Zoom users, prioritize a stable internet connection, explore its features like breakout rooms, and consider upgrading to a paid plan for extended meeting durations and enhanced collaboration tools.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Most Popular Zoom Workplace Comparisons