What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
John B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Dec 2024
"Zoom makes Meeting sucess"
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
High quality video conference meetings & also the background changes is unqiue.
What is your favorite aspect of this product?
Directly it could be recorded in the cloud which is very helpful.
What do you dislike most about this product?
Integration wasn't very smooth.
What recommendations would you give to someone considering this product?
If you want a high quality audio / video conference meeting. Go for Zoom.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.
Josef K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2024
State-of-the-Art Features!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zooms interface is a bit more clunky than other more streamlined products like Google Meets or Microsoft TEams.
What is your favorite aspect of this product?
It's easy to use!
What do you dislike most about this product?
It's interface design is pretty ugly.
What recommendations would you give to someone considering this product?
I would focus on cleaning up the interface.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Jacob R.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2024
Breakouts to Transcripts: Zoom Gets It Done
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It’s so effortless to create and manage small group discussions during meetings, making it perfect for team brainstorms
What is your favorite aspect of this product?
I’ve recorded client demos and used the transcriptions to quickly pull key feedback or action points—no manual note-taking needed.
What do you dislike most about this product?
I’ve had to switch platforms during a few international calls because of audio lag.
What recommendations would you give to someone considering this product?
Make a habit of testing audio and video before every session—it’s a small step that ensures smooth meetings
Pros
- Efficient Service
- Inspires Innovation
- Saves Time
- Client Friendly Policies
Please tell us why you think this review should be flagged.
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