Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Karan M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Outstanding product for its price point.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is different from other video conferencing tools mainly because it is simple, can grow with needs, and has many features. Its main advantage is that it can host big meetings with up to 1,000 participants, which is great for both small teams and large companies. Its easy-to-use design makes it simple for everyone, no matter their technical skills, which is a big plus compared to more complicated options. With high-definition video and excellent audio transmission requiring limited bandwidth, assurance of smooth delivery to any user is dependent on a good network condition.

What is your favorite aspect of this product?

My favourite feature is the breakout rooms, as Zoom allows for the easy division of huge meetings into several smaller ones. It makes it extremely ideal for teamwork and brainstorming in workshops, even for e-learning or virtual classes. It improves people's ability to be more attentive and gives them the ability to go into specific activities with a subset of their participants before the whole team gets back together. It is a business and education game-changer because it allows greater flexibility and efficiency in the management of varied meeting formats.

What do you dislike most about this product?

What I most dislike about Zoom is that it needs an internet connection to work properly. Where the internet may be slow or unstable, the sound and video will get worse, causing interruptions in meetings. Additionally, the free plan on Zoom has a good offer, though the 40-minute limit in group meetings feels too short for users who require longer talks. The interface is friendly, but it could use easier controls for handling bigger meetings better. This should include more efficient tools in terms of participant management as well as faster access to features like polls and reactions.

What recommendations would you give to someone considering this product?

. Evaluate Your Needs, Test the Free Plan, Explore Integrations, Familiarize Yourself With Security Settings

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Melvin R.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Great product

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Resoloution

What is your favorite aspect of this product?

Quality of view

What do you dislike most about this product?

High RAM required.

What recommendations would you give to someone considering this product?

To use it oftenly

Pros

  • Trustworthy
  • Effective Service
  • Saves Time
  • Helps Innovate

Cons

  • Less Efficient Service
  • Less Transparent
  • Charges for Enhancements

Wyatt C.

  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Reliable video conferencing and collaboration tool

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

The zoom is the pretty much efficient tool due to its ease of use, compatibility in the workplace, performance and its continuous innovations in the digital meetings. The fact that its pretty ease to setup the whole tool in any kind of device and arrange a quick and secured meeting is the standout feature of it. The free of cost availability and high audio-video quality makes it appealing for every professional and day to day users. A reliable tool for sure which performs according to the standards and our requirements.

What is your favorite aspect of this product?

Zoom comes with a interface which is easy to use and can be easily directed to use among any age people. From people using it in the professional environments to the kids attending their classes online we have come a long way with the zoom. The ability to easily host, join or schedule any kind of meeting matched with lower bandwidth and high quality transmission makes it the reliable tool for virtual meetings. The combination of simplicity and multiple features all set together definitely brings in reliability to this tool and we can depend on it for our professional and personal needs.

What do you dislike most about this product?

I am not being able to edit my cloud documents like the ones in google sheet so that hinders my collaboration with the team where we are not able to integrate the zoom with the sheets. So i would personally like this integration to be added so we do not have to go outside of this app to edit our docs.

What recommendations would you give to someone considering this product?

I would recommend to explore this app and test out all of free and basic functionalities that will give you a whole lot idea what you're dealing with. It comes with secured password meeting features, screen sharing, white board features and many more. So implementing it in your organization would be a great addition but do keep in mind it can be used on both large and small scale allowing you to make the most of it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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