Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Swetha M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Reliable and feature-rich video platform.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

1. Use- Friendly Interface: Zoom's intuitive design makes it easy for users of all technical levels to join and manage meetings seamlessly. 2. High-Quality Video and Audio: Compared to competitors, Zoom consistently delivers stable and clear video and audio, even in low band with environments. 3. Wide Platform Support: Zoom works smoothly across various devices and operating systems including desktop, mobile, and web browsers. 4. Breakout Rooms: Its robust breakout room functionality is particularly beneficial for workshops, training sessions, and team collaborations. 5. Scalability: Zoom supports meetings of varying sizes.

What is your favorite aspect of this product?

The ease of use and reliability, whether hosting a quick team meeting or a large webinar, the platform is intuitive and consistently performs without glitches.

What do you dislike most about this product?

1. The time limit on free accounts for group meetings can be restrictive for smaller teams or non-profits with limited budgets. 2. Audio quality inconsistencies can be frustrated, especially during high-band width usage or in areas with weak internet connections. 3. Limited customisation options for meeting backgrounds and user interface compared to competitor my leave some users wanting more personalization.

What recommendations would you give to someone considering this product?

1. For the best experience invest in a stable and high speed internet connection to avoid disruptions during meetings. 2. Take some time to explore and understand Zoom's features such as breakout rooms, whiteboarding, and advanced sharing options to maximize its potential. 3. If you are organisation requires hosting your meetings or webinars, consider upgrading to a paid plan for extended participant limits and additional tools. 4. Review and configure zooms security settings, such as enabling waiting rooms and passwords, to prevent unauthorised access to meetings.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

Richardson J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Best quality

What is your favorite aspect of this product?

Best quality and instant video call features

What do you dislike most about this product?

No major new features like AI

What recommendations would you give to someone considering this product?

ZOOM is great and easy use

Pros

  • Unique Features
  • Respectful
  • Helps Innovate
  • Enables Productivity

Sulaiman S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Feature rich but needs to handle some pain points.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

One key feature that i like the most about Zoom is its breakout room While many competitors offer breakout rooms, Zoom’s implementation is widely praised for its ease of use and robust host controls. This feature is invaluable for educators, event organizers, and team collaborations. Zoom supports a wide range of meeting sizes, from one-on-one sessions to webinars with thousands of attendees. Its flexible plans accommodate individuals, small businesses, and large enterprises.

What is your favorite aspect of this product?

standout feature of Zoom is its virtual background options. These tools allow users to customize their visual presence, making meetings more engaging and professional: Virtual Backgrounds: Users can replace their actual background with an image or video, ideal for maintaining privacy or creating a polished, branded look. Blur Background: A simple blur option ensures focus remains on the user rather than the surroundings.

What do you dislike most about this product?

One of the biggest drawbacks of Zoom is its dependency on strong internet connectivity for optimal performance. While Zoom has implemented technologies to adjust video and audio quality based on bandwidth, the experience can still degrade significantly under poor network conditions. Common issues include: Audio and video lags that disrupt the flow of meetings. Connection drops, particularly for participants with unstable internet. Screen-sharing delays, especially when presenting large or high-resolution files.

What recommendations would you give to someone considering this product?

Here are some recommendations for anyone considering Zoom: 1. Evaluate Your Needs 2. Invest in Reliable Internet 3. Learn the Features 4. Pay Attention to Privacy Settings 5. Test Hardware Compatibility Feel free to contact me to know anything about Zoom

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

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