What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Workplace Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom Workplace.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
View Zoom Workplace in this category (opens in a new tab)
Whiteboard Software
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Appointment Scheduling
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Visitor Management
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Telemedicine
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Swetha M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2024
Reliable and feature-rich video platform.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
1. Use- Friendly Interface: Zoom's intuitive design makes it easy for users of all technical levels to join and manage meetings seamlessly. 2. High-Quality Video and Audio: Compared to competitors, Zoom consistently delivers stable and clear video and audio, even in low band with environments. 3. Wide Platform Support: Zoom works smoothly across various devices and operating systems including desktop, mobile, and web browsers. 4. Breakout Rooms: Its robust breakout room functionality is particularly beneficial for workshops, training sessions, and team collaborations. 5. Scalability: Zoom supports meetings of varying sizes.
What is your favorite aspect of this product?
The ease of use and reliability, whether hosting a quick team meeting or a large webinar, the platform is intuitive and consistently performs without glitches.
What do you dislike most about this product?
1. The time limit on free accounts for group meetings can be restrictive for smaller teams or non-profits with limited budgets. 2. Audio quality inconsistencies can be frustrated, especially during high-band width usage or in areas with weak internet connections. 3. Limited customisation options for meeting backgrounds and user interface compared to competitor my leave some users wanting more personalization.
What recommendations would you give to someone considering this product?
1. For the best experience invest in a stable and high speed internet connection to avoid disruptions during meetings. 2. Take some time to explore and understand Zoom's features such as breakout rooms, whiteboarding, and advanced sharing options to maximize its potential. 3. If you are organisation requires hosting your meetings or webinars, consider upgrading to a paid plan for extended participant limits and additional tools. 4. Review and configure zooms security settings, such as enabling waiting rooms and passwords, to prevent unauthorised access to meetings.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Richardson J.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2024
Fantastic product!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Best quality
What is your favorite aspect of this product?
Best quality and instant video call features
What do you dislike most about this product?
No major new features like AI
What recommendations would you give to someone considering this product?
ZOOM is great and easy use
Pros
- Unique Features
- Respectful
- Helps Innovate
- Enables Productivity
Please tell us why you think this review should be flagged.
Sulaiman S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2024
Feature rich but needs to handle some pain points.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
One key feature that i like the most about Zoom is its breakout room While many competitors offer breakout rooms, Zoom’s implementation is widely praised for its ease of use and robust host controls. This feature is invaluable for educators, event organizers, and team collaborations. Zoom supports a wide range of meeting sizes, from one-on-one sessions to webinars with thousands of attendees. Its flexible plans accommodate individuals, small businesses, and large enterprises.
What is your favorite aspect of this product?
standout feature of Zoom is its virtual background options. These tools allow users to customize their visual presence, making meetings more engaging and professional: Virtual Backgrounds: Users can replace their actual background with an image or video, ideal for maintaining privacy or creating a polished, branded look. Blur Background: A simple blur option ensures focus remains on the user rather than the surroundings.
What do you dislike most about this product?
One of the biggest drawbacks of Zoom is its dependency on strong internet connectivity for optimal performance. While Zoom has implemented technologies to adjust video and audio quality based on bandwidth, the experience can still degrade significantly under poor network conditions. Common issues include: Audio and video lags that disrupt the flow of meetings. Connection drops, particularly for participants with unstable internet. Screen-sharing delays, especially when presenting large or high-resolution files.
What recommendations would you give to someone considering this product?
Here are some recommendations for anyone considering Zoom: 1. Evaluate Your Needs 2. Invest in Reliable Internet 3. Learn the Features 4. Pay Attention to Privacy Settings 5. Test Hardware Compatibility Feel free to contact me to know anything about Zoom
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2026 SoftwareReviews.com. All rights reserved.