What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Naveen S.
- Role: Consultant
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Best Professional and Personal Meeting Software
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The video quality is top-notch, and it feels like we're in the same room, even miles apart. I love how easy it is to hop into meetings - just a click, and I'm there. Its just the best software when you want your whole team in a single place . Zoom has become my go-to for hassle-free and reliable virtual meetings, connecting me effortlessly with colleagues and clients alike. Zoom isn't just a tool for me ; it's like having a virtual coffee chat with my team. It has made remote work feel more connected and way less lonely.
What is your favorite aspect of this product?
Zoom's favorite aspects include its user-friendly interface, versatility with features like screen sharing and virtual backgrounds, reliability in video and audio quality, improved security measures, seamless integration with other platforms, and accessibility across various devices.
What do you dislike most about this product?
One of the most disliked aspects of Zoom software, especially in its earlier versions, was its security vulnerabilities. Zoom faced several controversies regarding privacy and security issues, such as "Zoom-bombing," where uninvited users could disrupt meetings, and concerns about data encryption. However, Zoom has actively worked to address these issues and enhance its security measures through updates and partnerships with cybersecurity firms.
What recommendations would you give to someone considering this product?
Keep Zoom updated for security. Set secure meeting options. Educate participants on privacy. Use virtual backgrounds for privacy. Handle recorded content securely. Explore collaboration tools like screen sharing. Integrate Zoom with other productivity tools. Provide training for effective Zoom usage.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Jon S.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Mar 2024
Great to use! Most clients/employees find it easy
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
More frequently used across different organizations
What is your favorite aspect of this product?
Clear and consistent connection during video calls
What do you dislike most about this product?
not applicable currently; All the Zoom features we love.
What recommendations would you give to someone considering this product?
Zoom is a great and easy to use tool!
Pros
- Saves Time
- Respectful
- Fair
- Acts with Integrity
Please tell us why you think this review should be flagged.
Glory M.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Mar 2024
Amazing video conferencing product
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
User experience and advanced product offerings
What is your favorite aspect of this product?
Breakout rooms
What do you dislike most about this product?
High charges
What recommendations would you give to someone considering this product?
Highly recommend video conferencing Platform
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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