Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Manjunath D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

The best meeting application ever

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It is easy to you and is also an automated one. Zoom has some unique features that other products doesn't have like remote control, white board etc

What is your favorite aspect of this product?

The virtual control of the shared screen is the best features I have felt in zoom

What do you dislike most about this product?

As I think, things can be more easier than they look, zoom can work on it

What recommendations would you give to someone considering this product?

Zoom is highly professional and reliable. Each and everyone can use it which helps a lot to connect with.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Pruthavi P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Featuring the Zoom

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is simple to use on different devices. You can easily join meetings from anywhere. It has cool features like virtual backgrounds and breakout rooms. Plus, it works well with apps like Slack and Google Calendar.

What is your favorite aspect of this product?

Zoom is really simple. No matter if you're using a computer, tablet, or smartphone, the design is easy to understand, making everything smooth. Plus, Zoom is always reliable and steady.

What do you dislike most about this product?

Some people worry about security and privacy when using Zoom. Even though Zoom has tried to make things safer, there have been problems before. This includes things like people getting into meetings without permission.

What recommendations would you give to someone considering this product?

Examine what people say about Zoom to understand how they feel about it. Look at both good and bad comments to decide wisely.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Balaji M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Versatile Video Conferencing Platform

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

As a user, what truly sets Zoom apart is its intuitive interface, seamless performance on different devices, and rich feature set, including virtual backgrounds and breakout rooms. The platform's reliability, scalability, and wide range of integrations make it my top choice for video conferencing. Plus, Zoom's dedication to security and privacy, coupled with responsive customer support, truly make it stand out as the go-to solution for virtual meetings and collaboration.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its ease of use and seamless performance across various devices. Whether I'm joining a meeting from my laptop, tablet, or smartphone, the platform consistently delivers a smooth and reliable experience. This accessibility allows me to connect with colleagues, friends, and family effortlessly, making communication and collaboration a breeze.

What do you dislike most about this product?

As a user, one aspect of Zoom that I find less than ideal is the occasional occurrence of technical glitches during large meetings or high-traffic periods. While Zoom generally provides a reliable platform for video conferencing, these occasional interruptions can disrupt the flow of communication and collaboration, causing frustration for all participants. However, I appreciate that Zoom actively works to address these issues and continually improve the platform's performance.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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