What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Mahesh C.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2024
Zoom at its Best - Masterclass
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The UI is better than other products; however I use ZOOM a lot because most of my clients are comfortable using Zoom for meetings and file transfers. The support team is great and very knowledgeable.
What is your favorite aspect of this product?
Video calling, file transfer and messaging
What do you dislike most about this product?
Nothing as such to be honest. But I want an option to select theme at times same UI looks boring.
What recommendations would you give to someone considering this product?
I will highly recommend zoom meet, instant messaging, file transfer ad virtual meetings it is best in the market.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Good product, though not too great features
Likeliness to Recommend
Pros
- Client's Interest First
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Please tell us why you think this review should be flagged.
Tushar M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
User-Friendly and Secure Communication Solution.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Due to its user-friendly design, excellent cross-platform compatibility across devices and operating systems, robust performance, numerous features like breakout rooms and virtual backgrounds, and high-quality video and audio conferencing capabilities, Zoom distinguishes out from other similar products. Zoom's cost, scalability, and strong security features also add to its appeal and set it apart from competitors.
What is your favorite aspect of this product?
One notable characteristic of Zoom is its user-friendly design, which makes it simple for users to participate in and lead meetings, collaborate productively, and access a variety of services with little difficulty.
What do you dislike most about this product?
In the past, a few users have voiced concerns over security and privacy issues, namely in relation to occurrences like "Zoom-bombing" and data sharing methods. To reduce these risks, users should stay current on security features and recommended practices.
What recommendations would you give to someone considering this product?
For those considering Zoom, I recommend testing it first, prioritizing security awareness, providing user training, planning for future growth, staying updated on features, and sharing feedback to improve the experience.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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