What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Priyanka S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2025
the virtual backgrounds are so much fun.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
this was one of the first tools to have really good virtual backgrounds. this is a fun difference that makes zoom more popular. you can hide your messy room and pretend you are on a beach in hawaii. it is a great feature that makes video calls a little less serious and a bit more fun.
What is your favorite aspect of this product?
i love that i can upload my own custom backgrounds. i have a background with my company's logo on it, and i use it for all my professional meetings. it looks very professional and it is great for branding. it is also just fun to change the background to something silly for a call with friends.
What do you dislike most about this product?
it does not work very well if you dont have a green screen behind you. the edges can look a bit weird.
What recommendations would you give to someone considering this product?
if you want to look professional or just have some fun, you should definitely use the virtual background feature.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Monika S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
All in one communication tool.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is allows advanced communication capabilities with external noise filtering and also replacing background with brand image.
What is your favorite aspect of this product?
Making one on one audio and video calls in 4K UltraHD and communicating is easy without limit.
What do you dislike most about this product?
Collaborate easily hence no dislike.
What recommendations would you give to someone considering this product?
Scheduling video or audio Meetings is seamlessly.
Pros
- Reliable
- Caring
- Altruistic
- Over Delivered
Please tell us why you think this review should be flagged.
radhika P.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2025
Easy Virtual Classrooms
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
An AI-powered video conferencing tool that makes online teaching interactive with breakout rooms, screen sharing, and recording options.
What is your favorite aspect of this product?
I really like how smooth the video/audio is and how features like breakout rooms keep students engaged in group activities.
What do you dislike most about this product?
The free plan’s 40-minute limit can be restrictive for longer classes.
What recommendations would you give to someone considering this product?
I’d recommend it to schools, colleges, and training institutes that want a simple, reliable way to connect teachers and students online.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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