What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Syed Saad M.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Oct 2025
Seamless communication with extensive features
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is different as it is very easy to use and doesn't require much setup to host meetings. Additionally, people can join meetings through web, app or any other device without even having to log in. It also has really good video and audio quality and functions very smoothly even in low bandwidth conditions. It offers many features like breakout rooms, AI companion and other features through marketplace that similar products lack.
What is your favorite aspect of this product?
I love the breakout rooms as they help me in managing sessions, workshops and team meetings and allow for short groups leading to more interactive discussions. Additionally, I really like the ability of assigning rooms even before the meetings and being able to broadcast messages and monitor the rooms in real time.
What do you dislike most about this product?
I don't like the fact that you need to purchase add-ons even for simple features like the Zoom scheduler. I believe this feature should have been included in the base plan as it is quite essential.
What recommendations would you give to someone considering this product?
I would recommend to perform a thorough needs assessment to see how many licenses you need. Also, I would urge people in the education sector to take advantage of the education plans.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Syed A.
- Role: Sales Marketing
- Industry: Engineering
- Involvement: End User of Application
Submitted Oct 2025
Reliable and easy-to-use platform
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
stability, simplicity, and consistently clear audio and video
What is your favorite aspect of this product?
Its ease of use and reliable connection quality
What do you dislike most about this product?
Frequent updates can interrupt meetings and take time to install
What recommendations would you give to someone considering this product?
Go for it, you will not be disappointed
Pros
- Continually Improving Product
- Unique Features
- Efficient Service
- Respectful
Please tell us why you think this review should be flagged.
Veronica M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2025
Great for Webinars& Online Events
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
From a marketing perspective, Zoom has been my favourite product to brand for ourselves and make an online event "our own".
What is your favorite aspect of this product?
Being able to have a branded waiting room.
What do you dislike most about this product?
The video and audio can be inconsistent with quality and sync - without an apparent solution behind it (ex. "just a bug"). Can be quite frustrating when it occurs because there's no fix other than trying to restart Zoom itself.
What recommendations would you give to someone considering this product?
Very likely depending on what they need it for.
Pros
- Performance Enhancing
- Helps Innovate
- Enables Productivity
- Unique Features
Cons
- Slower Product Innovation
- Less Reliable
- Charges for Enhancements
Please tell us why you think this review should be flagged.
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