Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Amaya A.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Better relationships with work teams and clients.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom differs from other platforms in that it is useful for large companies with frequent meetings, the maximum number of participants for a meeting is 100 for the free plans and 1000 for the paid plan.

What is your favorite aspect of this product?

I like this app for the following reasons: It is easy to use its access and configuration system does not require a lot of expertise when I meet remotely with teams and clients. I love it because I can share my desktop completely, window or any part that you select in the same way I can do it from my phone is very practical. I am pleased with the way in which he collaborates in group meetings from anywhere that allows me to share with the work teams of the rest of the areas of the organization. I like Zoom allows me to have control of the audio and video system of the work groups, it facilitates the visualization of surveys and whiteboards to interact and monitor the chat box when questions, doubts and contributions arise, it keeps me activated in my functions. Something that I love about this platform is that it has the particularity of allowing me to record online meetings in MP4 and M4A video formats through my mobile device, which is useful for future reference.

What do you dislike most about this product?

This software makes me a bit uncomfortable, but it is a situation that also happens with other cloud-centric software’s, if the Internet connection is not adequate this presupposes a freezing or interruption problem, which represents an inconvenience that causes the loss of essential details.

What recommendations would you give to someone considering this product?

I recommend Zoom is a great and interesting application, useful and profitable to work with large work teams, even more when there are members who work remotely. It is appropriate for its compatibility with all devices to connect from anywhere. It is the perfect one to clarify, discuss, contribute aspects individually with colleagues from work teams from anywhere, allowing visual communication of what is required easily and.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kaylee T.

  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Simplicity is appreciated.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

It’s just the simplicity that actually makes it stand out. There aren’t too many features so less comfortable users can manage it.

What is your favorite aspect of this product?

The simplicity of the product is what I like. There isn’t a big learning curve to use it.

What do you dislike most about this product?

I dislike that every time someone starts to share their screen it goes to full screen.

What recommendations would you give to someone considering this product?

Everyone uses this product so it’s a big plus. Even your oldest coworker should be able to manage using it. It’s reliable. The security problems have been taken care of.

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Less Caring
  • Vendor's Interest First

Laura R.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Great platform, easy to use for everyone!

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It allows us to do webinars and meetings, without sharing the data of participants. It also works well having multiple licenses assigned to others for one subscription fee and the reporting works well. Zoom are introducing new helpful features, e.g surveys as well as polls.

What is your favorite aspect of this product?

Easy to use, doesn't take much training and allows our events portfolio to still run instead of be cancelled due to the pandemic!

What do you dislike most about this product?

The cost can increase with all the different add on options e.g webinars. but they work well.

What recommendations would you give to someone considering this product?

Look at a 12 month plan as this is the money saving option and take advantage of the training resources available!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First

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