Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Andrea H.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

MODERN, EFFECTIVE AND SUCCESSFUL.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom differs by its high business level allowing to join from anywhere and from any device, with integrated HD video and audio, with support meetings of up to 1000 participants, provides excellent integrated collaboration tools, I love the possibility of making collaborative annotations , group chats, searchable history, a visually pleasant interface, optimized use of the calendar, scheduling and starting from Outlook and Gmail, a powerful communication tool.

What is your favorite aspect of this product?

My favorite aspect is that Zoom helps me and offers me the ease of working and video conferencing from anywhere and from any device, making the way I communicate with my colleagues, clients and teammates much easier, it helps me collaborate and work productively and efficiently with the ease of just one click, it helps me save my money on travel and commuting, remote management and assistance are much easier and simpler, it helps me increase my workflow, get closer in some way to the people I need without having to move from one place to another, it has boosted the productivity and success of my business and helped me grow.

What do you dislike most about this product?

Zoom is a communications platform that undoubtedly offers a quality service, in terms of videoconferences, chats, calls and web conferences, since I use it in all its facets it has worked perfectly without any type of error, everything works very well and so far I have nothing to dislike.

What recommendations would you give to someone considering this product?

I recommend Zoom because it is a tool that is optimized to work collaboratively, a real-time communications tool that offers video calls, web conferences, group chats, instant messaging and much more, a software that adapts to our needs and It is of great help to boost the productivity of our business, it helps to collaborate on our projects, it improves the relationship with clients and teammates, it offers a pleasant, simple and easy-to-use interface, it can be used from any browser and from any place and device mobile, best of all with free trial.

Pros

  • Client Friendly Policies
  • Transparent
  • Helps Innovate
  • Continually Improving Product

Zachary Michelle M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Simple and flexible online meeting software

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom offers some very good features, such as easy access, audio and video recording, with HD quality, screen sharing, custom registration form, can be used on mobile devices with the same capabilities as the desktop version, drawing from the screen is amazing.

What is your favorite aspect of this product?

I like that everyone can join in from wherever they are. The tool works well, it is accessible from any device. I can organize meetings, webinars and add them to the Google or Outlook calendar and invite more than 200 people. The host controls are exceptional. The host will edit or exclude the meeting participants.

What do you dislike most about this product?

I don't like that the free version of zoom allows only 45 minutes of meetings, they should be more flexible, 1 hour a day at least is enough. Sometimes when I register for webinars and meetings, the custom forms are not responding and the registration fails.

What recommendations would you give to someone considering this product?

Zoom is an intuitive and focused tool, with it you can organize conferences, webinars, meetings that allow you to share and take screenshots of the most interesting things. It also gives us the opportunity to make things much more accessible at a time when we cannot be physically present.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

Bruna A.

  • Role: Information Technology
  • Industry: Chemicals
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Virtual meetings with excellence.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is the best known and most traditional video conferencing tool on the market. I can say that it is the most complete because in addition to including videoconferencing features, it has remote control, screen sharing and other security features of the virtual room. With this tool it is possible to save money on travel and commuting time as videoconferences are getting better every day.

What is your favorite aspect of this product?

Points I like to highlight in Zoom is its friendly interface, clean and with all its features and resources well arranged in the area. The tool optimizes high quality video and audio while consuming less bandwidth and avoids delay problems. Licensing is per user and has a very good price for all the features that are offered.

What do you dislike most about this product?

Honestly we have been using Zoom for years and we have no reports of bugs, technical problems with the tool. Virtual meetings and presentations have always taken place without major problems. When there is a problem, it is the internet link, but not Zoom.

What recommendations would you give to someone considering this product?

I recommend purchasing more licenses, the more licenses purchased the greater the discount on each one. It is important that each employee has his own and can hold his meetings, presentations anywhere. During the Covid pandemic the tool has been used every day for teams to get together and work normally from home.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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