Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Nina R.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

A classic for conferences is Zoom

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

I would compare Zoom, with other platforms of the same nature Cisco Webex, it is a video conferencing app that has been on the market for a long time, it offers a very good free version that is worth reviewing, especially since it has expanded the functions of the premium version from 50 to 100 participants.

What is your favorite aspect of this product?

It is a free application that has a series of payment plans that extend its functionalities. In general terms, it works as a streaming platform supported by the cloud that allows real-time video calls, where the main difference lies in the fact that Zoom allows you to save the conferences or conversations that take place in it.

What do you dislike most about this product?

Sometimes the Internet goes down, interrupting online meetings without warning, in whole or in part: It also happens that software programs have difficulties or someone may experience technical problems with their laptop.

What recommendations would you give to someone considering this product?

You must allocate a budget for hiring the tool, in case you choose a payment option. Today more than ever, they are a worthwhile investment for organizations of all sizes, especially as remote working around the world is practically becoming a business law that they cannot ignore.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Karissa R.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Zoom is a fantastic product!

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom has many additional features and functionality compared to GoToMeeting

What is your favorite aspect of this product?

Ability to take control of someone screen so easily.

What do you dislike most about this product?

Don't have the ability to go back to the messages from meetings

What recommendations would you give to someone considering this product?

Compare zoom and GTM side by side, Zoom definitely takes the win!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Richy S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Meetings and business with Zoom

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom differs by its functions that are far above any other similar program. Anything you can do in a video call, Zoom allows it, you can use your camera, change your background, place the cameras of the guests as if you were giving a conference, you can share screen and even place videos without audio problems, you can communicate by chat in case of not having a microphone, you can use whiteboards and their tools to point out. Everything that can be done in Zoom is incredible, you can even have a third person in charge so that together with you they are offering help to people during meetings.

What is your favorite aspect of this product?

I like the option of being able to create work groups and distribute them in rooms, I find it very helpful to devise plans or to make proposals. With this function we should not expect that we are all present in an office, but thanks to the virtuality that Zoom offers we can live the experience of planning as a team while maintaining social distancing, but without losing communication since we can write, share a screen or use the microphone, in this way collaborative work is done efficiently from our homes.

What do you dislike most about this product?

As a disadvantage, it seems to me that the screen sharing function could be improved, especially when we want to view video from some internet platforms. Although it is usually very good, sometimes I have problems with the audio or with the quality of the video, perhaps it is internet problems, however, I have good internet and this has happened to me even when I want to share music through the screen sharing function .

What recommendations would you give to someone considering this product?

I recommend the use of Zoom, since the truth is that it is not complicated to use, it only requires practice to know and locate all the functions, otherwise it offers a quality service that gives you a pleasant and satisfactory experience when scheduling meetings. In addition, you don't have to create meeting links all the time, you can save your link so that your friends or co-workers can enter your meetings easily.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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