Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Ankur G.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Video conferencing made easy with Zoom

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

The unique feature of integration and live streaming with social media like FB Insta and other platforms is quite easy and free

What is your favorite aspect of this product?

My favorite aspect of the product is that any user/organization can use the zoom for free of cost with a lot of unlocked features, specially at covid times it has helped a lot of small businesses

What do you dislike most about this product?

The lack of comment control is difficult, hence there can be more security add-ons where host can delete comments on a click

What recommendations would you give to someone considering this product?

Scalable for small, medium and large businesses, easy to use and a lot of day to day issues can be solved with it

Pros

  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation
  • Saves Time

Adrian K.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Zoom is as important as my mobile phone.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom is very popular with professionals globally. This is always an important factor when I need to initiate video conference calls with customers or partnering businesses of my organization. I have rarely ever needed to try out a new video conferencing solution ,just to be able to have a video call conversation in the course of my work.

What is your favorite aspect of this product?

Zooms ability to be reliable is what I have found most impressive. While it is not very rich in features, it offers me reliability in terms of my ability to join meetings from most devices without problems, and without needing to worry about my meeting quality being affected by the number of meeting participants.

What do you dislike most about this product?

Zoom works fine on web browser. However, I greatly dislike the slight difference in quality and features when I use Zoom on my web browser, as compared to when I use the Zoom native desktop application.

What recommendations would you give to someone considering this product?

Zoom is reliable and it is very ideal for populated video conference calls. For medium and large sized organizations, it is probably the obvious choice.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Viraj S.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Excellent software

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

The features that it offers with a basic plan

What is your favorite aspect of this product?

Has an amazing mobile app. with the same inbuilt features as the web browser

What do you dislike most about this product?

Needs more bugs to be fixed

What recommendations would you give to someone considering this product?

Try it out, its great for both businesses and individuals

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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