What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Score 8.7
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Score 8.7
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Score 8.6
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Score 8.6
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Zoom Workplace Reviews
Caitlin J.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2022
Fairly easy to use and worth the price!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I like Zoom's variety of features, from video call meetings, webinars, instant messaging, and more. At my previous job, I was in charge in purchasing and managing our Zoom accounts, and now at my current role I am an end-user who mostly uses the instant messaging feature. The various channels of communication allows Zoom to fit numerous needs, from internal communication to hosting external meetings or events.
What is your favorite aspect of this product?
Since I work from home now, the instant messaging feature is a great way to communicate with coworkers in a more casual setting than emailing them. The ability to direct message, create group chats, and channels has allowed me to connect with my coworkers during COVID and upkeep both project communication and social bonding.
What do you dislike most about this product?
Controlling some specific features (such as disabling the raise-hand function, disabling screen sharing, etc) is not a very user-friendly process, and required a lot of training in order to make sure myself and other Zoom hosts were comfortable controlling an online event with hundreds of attendees. Additionally, pre-loading breakout rooms with spreadsheets has not had a great accuracy rate in my experience- email accounts within the spreadsheet would not automatically be sorted into a breakroom once they joined the call.
What recommendations would you give to someone considering this product?
I would recommend reviewing the different pricing plans and the different add-on features - when I was working at a nonprofit, it was helpful for us to start with the simplest plan that met our needs and then buy add-ons as needed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Reema G.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
Fanststic product
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Easy to use
What is your favorite aspect of this product?
Video clarity
What do you dislike most about this product?
Recording
What recommendations would you give to someone considering this product?
Evaluate competitors feature
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Caring
Please tell us why you think this review should be flagged.
Danny L.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2022
An easy go-to for any video-conferencing
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I find that the option to call into a meeting from a phone is a little more straightforward than other meeting platforms
What is your favorite aspect of this product?
The ease of use
What do you dislike most about this product?
Sometimes canceled meetings can confusingly remain on my Outlook calendar (unsure if this is a Zoom or Outlook problem)
What recommendations would you give to someone considering this product?
This is a great option for organizing any scheduled or impromptu video and audio calls
Pros
- Enables Productivity
- Saves Time
- Helps Innovate
- Reliable
Cons
- Commodity Features
- Vendor Friendly Policies
- Vendor's Interest First
Please tell us why you think this review should be flagged.
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