Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Alvin T.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Zoom- an awesome free HD meeting app

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It allows you to arrange uncountable meetings that last for 40 minutes without any cost. While using Zoom meeting you can save your money and energy as well which you would expend while going to your meeting place.

What is your favorite aspect of this product?

Zoom is indeed a very easy and simple meeting app which provides best video meeting quality. It doesn’t matter how far you are from your meeting place. You can easily join your meeting from anywhere in this world. You can also interact will any or every participants in the meeting

What do you dislike most about this product?

One of the problems while attending a zoom meeting may be inappropriate and pointless comments send by some audience. This seems to be irritating as it distracts all the participants attending the meeting. In addition to this, there might be some zoom invaders who enter to destroy your meeting due to exposed passwords.

What recommendations would you give to someone considering this product?

Zoom enables extraordinary and affordable experiences for chats, meeting and especially calls for enterprise customers. You must give a try to at least its free version.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Christopher A.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A Professional Tool video conferencing tool

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

The feature that the user can limit the amount of participants in the meeting is quiet helpful because it will restrict the unwanted people from joining the meeting and creating a hustle in between them. It provides users’ with the ability to split into breakout rooms. This feature is unique and useful because it allows users’ to split into small groups and communicate with each other. It provides good quality audio and video to the users’. It allows other applications to access and connect with Zoom.

What is your favorite aspect of this product?

The interface is simple and easy to understand. User can schedule a meeting at a specific time. This feature is helpful for the users’ as they do not have to start it themselves. It facilitates the user with features like chat during call and enables screen sharing.

What do you dislike most about this product?

Timing of the meeting is limited and to buy more time users’ have to pay a large amount. It is costly to buy more time on Zoom. The prices are very high. The working is slow when the network is low. The restrictions regarding regions is a disadvantage for this application.

What recommendations would you give to someone considering this product?

It provides ease to the users’ for hosting and joining the meeting with only a single URL. This is a great feature because every time a user has to go through certain barriers for joining meetings in other apps but in this application it is easy for doing such tasks.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

Alejandro Jose O.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

zoom is the beacon for video call platforms

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

zoom creates the industry standards and those functionalities that zoom defines, the other platforms follow. It is my favorite tool to run classes or workshops.

What is your favorite aspect of this product?

the learning curve is really short with guests. Allows pre-registration for sessions and monitoring of participants.

What do you dislike most about this product?

the main difficulties arise in the integration with digital dashboards. Sharing files is also complex. The functionalities of participation with the public so that they give their opinion must also be improved.

What recommendations would you give to someone considering this product?

It is a definitive yes, it responds to the vast majority of needs that arise to meet the requirements of face-to-face sessions. After having tried several, zoom is the best.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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