Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Gokul K.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great Video Conferencing App

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

We use Zoom across our organization as a video conferencing solution between our multiple offices and with our various business partners and vendors. Zoom enables users to share their screen, view multiple participants (sometimes), and it is integrated into our conference rooms, it is utilized on laptops and mobile devices.

What is your favorite aspect of this product?

I like the capability of having break-out rooms. Even though I don't use them very often, it is nice to have them available if the right situation presents itself for smaller group chats. The recording quality is better than I have experienced with other products (Microsoft Teams, WebEx, etc.), and the fact that it is already an MP4, so I don't have to convert it for publishing on our intranet is huge to me.

What do you dislike most about this product?

Security needs to be strengthened as there have been cases where people got locked out of their accounts Pricing is expensive when compared to the competition When meeting participants are 100+ there are occasional stutters and audio lag.

What recommendations would you give to someone considering this product?

Zoom is perfectly suited for web calls with sales reps presenting a demo to a prospective client. It is really beneficial to be able to see your client's face and also be able to share your screen to show content and info.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Tanner W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Zoom is the new way of business

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom has always felt more reliable than other softwares to me. Desktop app is great.

What is your favorite aspect of this product?

Annotation

What do you dislike most about this product?

Chat function always underwhelms

What recommendations would you give to someone considering this product?

Zoom is the best I've used for video conferencing.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Saves Time

Alexander S.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Best Platform for Video Conferencing

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

The webinar features are great and considerably more responsive than rivals, and because most firms already use or possess exposure to Zoom, coordinating sessions with staff individuals or candidates is minimally disrupted. Zoom is indeed inexpensive and simple to administer by management teams, which spares a lot of time and work compared to competing tools.

What is your favorite aspect of this product?

To be frank, our favorite aspect of Zoom is its versatility. It interacts with Intercom and Hotmail and is straightforward to manage particularly for non-techies, the pc software is wonderful for informing you of forthcoming appointments and makes scheduling easy using Outlook, Hotmail, or maybe an alternative planner, as well as the Zoom parameters while being in a conference were simple.

What do you dislike most about this product?

Zoom must simplify things for the primary presenter to become the center of attention, and also the display size must permit him to be bigger than the majority of the conference members. Within presenter or exhibition views, this is not feasible.

What recommendations would you give to someone considering this product?

We were fortunate to build customer ties in general, which was crucial throughout the epidemic. I am able to maintain building our business and going forward because of our flexibility to remain linked. I highly recommend that you utilize Zoom.

Pros

  • Continually Improving Product
  • Reliable
  • Effective Service
  • Caring

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