What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Gokul K.
- Role: Student Academic
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Great Video Conferencing App
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
We use Zoom across our organization as a video conferencing solution between our multiple offices and with our various business partners and vendors. Zoom enables users to share their screen, view multiple participants (sometimes), and it is integrated into our conference rooms, it is utilized on laptops and mobile devices.
What is your favorite aspect of this product?
I like the capability of having break-out rooms. Even though I don't use them very often, it is nice to have them available if the right situation presents itself for smaller group chats. The recording quality is better than I have experienced with other products (Microsoft Teams, WebEx, etc.), and the fact that it is already an MP4, so I don't have to convert it for publishing on our intranet is huge to me.
What do you dislike most about this product?
Security needs to be strengthened as there have been cases where people got locked out of their accounts Pricing is expensive when compared to the competition When meeting participants are 100+ there are occasional stutters and audio lag.
What recommendations would you give to someone considering this product?
Zoom is perfectly suited for web calls with sales reps presenting a demo to a prospective client. It is really beneficial to be able to see your client's face and also be able to share your screen to show content and info.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Tanner W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Zoom is the new way of business
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom has always felt more reliable than other softwares to me. Desktop app is great.
What is your favorite aspect of this product?
Annotation
What do you dislike most about this product?
Chat function always underwhelms
What recommendations would you give to someone considering this product?
Zoom is the best I've used for video conferencing.
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
Alexander S.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2022
Best Platform for Video Conferencing
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The webinar features are great and considerably more responsive than rivals, and because most firms already use or possess exposure to Zoom, coordinating sessions with staff individuals or candidates is minimally disrupted. Zoom is indeed inexpensive and simple to administer by management teams, which spares a lot of time and work compared to competing tools.
What is your favorite aspect of this product?
To be frank, our favorite aspect of Zoom is its versatility. It interacts with Intercom and Hotmail and is straightforward to manage particularly for non-techies, the pc software is wonderful for informing you of forthcoming appointments and makes scheduling easy using Outlook, Hotmail, or maybe an alternative planner, as well as the Zoom parameters while being in a conference were simple.
What do you dislike most about this product?
Zoom must simplify things for the primary presenter to become the center of attention, and also the display size must permit him to be bigger than the majority of the conference members. Within presenter or exhibition views, this is not feasible.
What recommendations would you give to someone considering this product?
We were fortunate to build customer ties in general, which was crucial throughout the epidemic. I am able to maintain building our business and going forward because of our flexibility to remain linked. I highly recommend that you utilize Zoom.
Pros
- Continually Improving Product
- Reliable
- Effective Service
- Caring
Please tell us why you think this review should be flagged.
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