Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Farooq S.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Easy to collaborate share and virtual video meetup

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It has very good video conferencing and audio and video calls features, we do our daily stand-ups with the video on with the Zoom software and ensure all the participants give there voice to the respective daily tasks going on

What is your favorite aspect of this product?

Video call featuring and easy to share the content from the system and also the background settings to blur the background while on video calls

What do you dislike most about this product?

The video bar keeps on overlap with the system and its really bit irritating while sharing the screen as it frequently overlaps with the screen share.

What recommendations would you give to someone considering this product?

More background settings to blur the background while on video calls.

Pros

  • Reliable
  • Trustworthy
  • Caring
  • Saves Time

Jeremiah K.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Popular and outstanding video conferencing tool.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is the most popular tool for conducting online meetings and video conferencing compared to it's alternatives. Has wide range of features and functionalities compared to it's alternatives.

What is your favorite aspect of this product?

Zoom is a better for screen sharing. Zoom bring all communication under one roof through video conferencing feature. It's simple to make and receive HD video and audio calls. It's simple to send instant messages.

What do you dislike most about this product?

Meeting break-off as a result of unstable internet connection is the only drawback I experience with Zoom.

What recommendations would you give to someone considering this product?

Zoom is a highly ranked and glorified solution for video conferencing and online meetings that anyone should consider having.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jeremy C.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Powerful and feature packed, but there are better

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

It has it all. Even the free entry-level package is great for small businesses and start-ups (be mindful of the call timer though). Breadth of functionality is strong with this tool so you won't be disappointed on sheer capabilities. Having said that, and especially as a result of the global covid pandemic, the market is awash with similar tools. Zoom still holds its own in this space though.

What is your favorite aspect of this product?

Sheer functionality. As an end-user it can do everything you'd expect it to and more. Conference audio/video quality is near faultless, in app-functionality around messaging, screen sharing, document sharing is excellent. This is a very accomplished piece of software for conferencing needs. The launch and initial adoption process is super easy.

What do you dislike most about this product?

While the UI is slicky laid out, the work-flow and user-intuitiveness is not as good as some other tools I have used. Why? Well it can appear overwhelming, cluttered, busy and poorly thought out in terms of presenting the wealth of functionality and letting you be able to use it to meet your requirements. Especially on first implementation. Of course, things become easier with time and experience but on first usage it can appear to be an overly complex tool to use.

What recommendations would you give to someone considering this product?

At first adoption Zoom appeared to be more powerful, more feature-rich and more stable than our incumbent tool (Cisco Webex). And while it still is a very capable piece of software, the market is now flooded with alternatives that can offer the same if not more. While Zoom is still a heavy-hitter in this space, I would recommend looking at other solutions (Google Meet is a great option) which offer similar functionality but with a less cluttered user interface or beneficial price/performance ratio.

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Respectful

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Inspiring

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