Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Bhawna A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Easy to use with lots of amazing features

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Great user interface with friendly user experience. Purposeful and efficient

What is your favorite aspect of this product?

Uninterrupted video conferencing. Video conference scheduling Video recording by host. Privacy policies Screen sharing

What do you dislike most about this product?

Limited number of users connect at a time

What recommendations would you give to someone considering this product?

Highly recommended video conferencing application one should use in its organization.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Effective Service

Verônica O.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Simple and effective

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

In just a few steps it is possible to establish video connections with great quality and efficiency. Its simple interface allows the tool to be easy to understand and great for connecting people without major obstacles.

What is your favorite aspect of this product?

The simple and intuitive interface allows you to quickly learn how to use the tool and its features without difficulty.

What do you dislike most about this product?

The resources used were efficient, and at the moment I have no negative points to report.

What recommendations would you give to someone considering this product?

Efficient tool for video calls, meetings and conferences. It caters very well to a simpler connection experience, allows interaction via chat and control of participants and guests. The basic version offers an efficient experience, but there are limitations on call time and number of participants. It is worth getting to know this tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amanda A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

In terms of video conferencing, Zoom is a good.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

To hold conference calls with business partners and clients, we rely on Zoom. Using Zoom is a good way to make human connections more personal than they would be on the phone. It enables our clients to conduct face-to-face meetings of 60 to 40 minutes and to charge a fee for any meeting longer than 40 minutes. Free alternatives like Microsoft Teams are far superior. Apps are another area where Zoom falls short of competing platforms, as there are simply fewer and inferior options available on Zoom. In addition, the apps they do have are plagued by compatibility issues with Zoom. Compared to the free platforms, it has a very limited set....

What is your favorite aspect of this product?

Break-out rooms are something I'd like to have. Even though I don't use them very often, having them on hand for smaller group chats is convenient. Annotation support on a whiteboard. It's compatible with smartphones, computers, and even conference rooms. Thats is great.

What do you dislike most about this product?

Not sure if this is possible in Zoom Rooms, but the use of Microsoft's "Content Cameras" would be a nice addition (maybe it already exists). I don't like the look of it.

What recommendations would you give to someone considering this product?

When I'm using Outlook to plan meetings, this feature comes in handy. It's so easy to use with my calendar. In my company, the most common scenario for quick phone calls is when someone has a computer issue. Using Zoom, you can establish a remote connection to the computer in question and run remote diagnostics to check its settings. You can begin downloading software after verifying that the correct settings are in place.

Pros

  • Performance Enhancing
  • Caring
  • Client Friendly Policies
  • Altruistic

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