Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Mary V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

The best video conferencing tool.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

During COVID-19, Zoom was the program that made my job more convenient. Zoom still allows me to work from home, and since Zoom provides a solution for everything, there are no obstacles to accomplishing any activity. When we're working together on any topic, we don't need to maintain 4-5 programs open at once because we can access them all on Zoom without any trouble. Our staff also specializes in new employee orientation programs, and we are able to offer our programs through Zoom. When we encounter unusual issues, screen-sharing is quite helpful for sharing our displays, job programs, codes, and even our phones.

What is your favorite aspect of this product?

I value Zoom because: 1. I can record meetings and immediately save them on the cloud. 2. When recordings are stored, links are immediately shared. 3. Specifies how the meeting may be "dismissed" or "adjourned." 4. The finest part of all is that it works flawlessly on PCs, mobile devices, and tablet computers. The user interface has always been clean-looking. It is pretty simple and intuitive to use. Additionally, I always get calls when using Zoom and I've never experienced any issues.

What do you dislike most about this product?

For me, there are no drawbacks to the zoom program, and so far, there isn't anything I dislike about it; on the contrary, the software continues to wow me at every meeting.

What recommendations would you give to someone considering this product?

Prior to Zoom, I utilized Google Meets and had several problems, including recording and shared whiteboarding. Since switching to Zoom, I have discovered a plethora of advantages. Learn about all the applications that can be used with Zoom and all the features it presently offers. Your career and life will be made easier as a result. What are you waiting for to use Zoom?

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Caring

Brandon m.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Most convenient video communication software.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Shcedule meetings by looking the available time for other attendees. Provides notifications to dismiss or snooze meeting. Share the screen while presenting and allow another side person to have remote access to your pc.it can be used from computers,cell phones and tablets, without presenting major problems. The software has free version and paid version.

What is your favorite aspect of this product?

Ability for one to send personal message during the meeting on the platform. The meetings are pretty solid in A/V clarity so the communication is awesome. It's excellent interface for working with colleagues through screen share. It handles network very nicely even if there are 100+ users for one meeting.

What do you dislike most about this product?

When using the mobile version, sometimes if you receive a call,even if you don't answer ,the volume of the zoom app goes down and you have to exit the application.

What recommendations would you give to someone considering this product?

Get familiar with all app that get configured with zoom and all the functions zoom currently has , it will definitely make your job and life much easier.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Shailja S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

Easy to use but bit pricey

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Video and audio quality is super

What do you dislike most about this product?

it is auto cut call time duration

What recommendations would you give to someone considering this product?

It is a very good video conferensing software which has all aspects

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Effective Service

Most Popular Zoom Workplace Comparisons