Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Relishiya T.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

Zoom for Remote Learning

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

zoom includes features for good audio and video quality video conferencing, enable instant messaging during the video conferencing, have access controls for messaging etc. It has unique features such as we can change the admin and the admin controls, screen sharing, message reactions and other such features!

What is your favorite aspect of this product?

Favorite aspect of this tool is it can access control over the admin! It provides a good platform for remote learning and working! It is really helpful during the COVID period to resume the educational activities. Easy and user friendly application for audio and video conferencing ! Having abilities to record

What do you dislike most about this product?

Almost all the functionalities in zoom are good enough to handle a proper video conferencing with a good quality and secure manner! The cost of the product would have even be cheaper than the existing product

What recommendations would you give to someone considering this product?

I would recommend zoom as a best online platform for educational activities! Best tool for good and secure video conferencing! it has abilities to schedule the meeting and send invitations to the joiners. Having secure admin controls, instant messaging, screen sharing and mute, unmute functionalities!! It cancels the background noises therefore students/ employees can engage in a meeting in a convenient manner!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

Olivia M.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

A recommendable tool for conferencing.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

I like Zoom. It's a brilliant application which enables users to communicate effortlessly. I like it's unique features which are simple and easy to monitor and manage. Zoom has a very nice and high definition video quality that makes it suitable tool for communication. It is the easiest and safest application i have ever used.

What is your favorite aspect of this product?

What i like most about Zoom is its usability, simplicity and functionality. It's a very nice application that enables me and my clients to have a very effective communication. I like the fact that it supports powerful features like messaging, screen sharing, video and audio calls etc. Additionally, implementing zoom is super easy and fast.

What do you dislike most about this product?

I don't have anything i dislike about Zoom. It meets my expectations.

What recommendations would you give to someone considering this product?

I recommend Zoom

Pros

  • Helps Innovate
  • Reliable
  • Inspires Innovation
  • Client Friendly Policies

Cate J.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Our best alternative tool for communications.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

During Covid-19 pandemic, Zoom helped us much to communicate since most of our employees were working from home or remotely. What makes it number #1 tool for communication is simplicity, functionality and its unlimited performance. Zoom video and audio quality is super awesome, you can clearly see the person you are chatting with via video chat.

What is your favorite aspect of this product?

There are many different applications for video and audio conferencing, screen sharing, audio and video calls and messaging but they cannot beat Zoom. We switched from our previous applications to zoom due to its intuitive and user-friendly interface, high definition video quality and affordability. It offers multiple features that you can choose to communicate with unlike other similar applications.

What do you dislike most about this product?

To be sincere, Zoom has been the best of the best. It's affordable with slick design and supports multiple languages so learning and getting started with it even if you have never used it before becomes pretty easy and quick.

What recommendations would you give to someone considering this product?

I must recommend Zoom as the best and most advanced software for business and personal communications.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

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