Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Rezwana S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Universally accepted virtual meeting solution

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is the best in terms of its ubiquitous acceptance. EverywhereI can share my zoom link for a virtual meeting and the participants will very much likely be receptive to joining the meeting on zoom.

What is your favorite aspect of this product?

Zoom has made screen sharing, virtual meeting so simple that it has become an essential part of every workplace. It doesn’t require any training for anyone and the participants also know how to Share screen and give remote access.

What do you dislike most about this product?

There are scopes of improvements of course, the link sharing and chat feature could be augmented to make the meetings more easy flowing.

What recommendations would you give to someone considering this product?

There is no viable alternative to Zoom as of now, so I would vouch for Zoom as a must for the workplaces.

Pros

  • Trustworthy
  • Efficient Service
  • Inspires Innovation
  • Caring

Akos K.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Brilliant video conferencing tool

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is continuously evolves into a better and feature rich product that helps them keeping ahead of the pack.

What is your favorite aspect of this product?

Really easy to work with and use, great collaboration tools, like rooms or annotation, and easy integration with other tools like Slack

What do you dislike most about this product?

The navigation bar is annoying and when switching from full screen to small screen, I tend to loose the screen.

What recommendations would you give to someone considering this product?

The product is better than Teams, so if you think of switching, go for it, or start with a trial/free version to see if it is a better solution for your company.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Reliable

Michal W.

  • Role: Student Academic
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great and versatile communications!

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is a complete package of various communication tools which allow the user to make the most of one piece of software for communication purposes regardless of how large a group they are in need of speaking with. It's a great product for any situation, whether it is business meetings or distanced education needs!

What is your favorite aspect of this product?

Screen share and whiteboard abilities make this absolutely awesome to use! Used it both in the office where I work and during my aviation classes that I have been taking recently. I must say that the versatility is incredible!

What do you dislike most about this product?

Really cannot think of anything to dislike about it. Of the various communication tools that I use in my personal and professional lives, this is by far the best in my opinion.

What recommendations would you give to someone considering this product?

If you want a product that will give you the most possible options to use in communicating with your audience, this is the one! Many have a few of the features here, most do not have all of them available to the user. It is one of the best if not the best software I have seen for video conference, audio conference, and distance learning. It is an all in one for communication!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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