Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Adrian Eli B.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2022

It is a reliable service and offers contacts 24/7

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is a communication service that allows users to make free video calls to other Zoom accounts. Instant messaging and file sharing are also allowed for free. For those who do not use a phone, Zoom also allows month-to-month subscription services or per-minute rates to place Zoom on phone calls so that communication can still occur. It's reliable, stable and many people have been using it for free for years with success.

What is your favorite aspect of this product?

The main advantage of using Zoom is its ability to call anyone in the world who has an account without being charged anything. It is much easier to externalize a remote sales presentation thanks to Zoom's screen-sharing capability. Meetings can be conducted using this service and each participant can independently view the information to be shared. This makes it much easier to propitiate discussions, create individualized impacts and propagate information in a more memorable way.

What do you dislike most about this product?

Zoom could add a translation feature in its software. If a user sends a text to another user in a different language, Zoom could translate it for that user. It is possible that the license cost for professional use could be reduced to compete with other competitors. Bandwidth requirements are high and could be reduced.

What recommendations would you give to someone considering this product?

On-screen instructions guide users through the rest of the setup process. In just a few minutes, Zoom can be set up for the system and all users need to do is link an account to the communications program or start a new account. There are no set times when people can use Zoom. It can be used whenever needed and many of the contacts allowed through the service are free, as mentioned above.

Pros

  • Performance Enhancing
  • Unique Features
  • Caring
  • Respectful

Mitchelle G.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Safe and secure meetings.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It is a safe and secure way to protect meetings and data since its messaging content is encrypted, manages information sharing and participant activity.

What is your favorite aspect of this product?

Immersive view feature where all participants can be placed in a single virtual background. It allows you to choose a specific scene or even one of your own preference.

What do you dislike most about this product?

It requires a strong internet connection to work well or else the sound quality or video quality goes down.

What recommendations would you give to someone considering this product?

They should give it a try. It has enabled me to virtually meet with family and friends globally. It can also be used through various ways such as the mobile app, desktop or computer.

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Caring

CA Sanjay K.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Wonderful product with distinctive feature.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

One of the main advantages is the ability to host very large online conferences It is very easy to use sand also screen sharing feature is best Zoom include SSL encryption, AES 256-bits encryption, single sign-on (SSO), and HTTPS access.That means that the virtual meetings, webinars, and video conferences you host over zoom are encrypted- data thieves will struggle to steal your information and even if they succeed, they will not be able to encrypt it, so it will be of no use to them.

What is your favorite aspect of this product?

Safety feature at its best and also contains high security with encryption. Also it is very easy to use by everyone and contains distinctive features.

What do you dislike most about this product?

Only some of Zoom app features are free . To use all the feature you have to buy Paid Version. Sometime zoom creates network problem even after having reliable network, this one need to improve as per my opinion.

What recommendations would you give to someone considering this product?

If you want to have a great product having distinctive features and ease to use, you should go for it.

Pros

  • Reliable
  • Saves Time
  • Client Friendly Policies
  • Acts with Integrity

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