Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Fagan N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

video conferencing marvel

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

file sharing via chat

What is your favorite aspect of this product?

screen sharing and unlimited features

What do you dislike most about this product?

Sometimes I have trouble inviting people but this is the only problem I have

What recommendations would you give to someone considering this product?

It's a great tool for working remotely from home, especially when you're sick. for meeting and other things

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Zach S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

The best for virtual meetings

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom stands out from its competitors due to its user-friendly interface and high-quality video and audio capabilities. It's easy to set up and use, even for those who are not tech-savvy. With features like screen sharing and virtual background options, Zoom makes it simple to conduct professional meetings from anywhere.

What is your favorite aspect of this product?

II really like the ease of use and accessibility of Zoom. The platform is known for its simple setup process and thats just what I've seen. The interface is intuitive and user-friendly, making it easy for anyone to join a meeting, share their screen, or participate in a group chat.

What do you dislike most about this product?

I sometimes experience technical issues such as lag or poor video quality when used on less powerful devices or internet connections. The platform's popularity has also led to increased instances of "Zoom bombing," where uninvited individuals join and disrupt meetings. I've seen news articles and videos on this.

What recommendations would you give to someone considering this product?

If you're considering using Zoom for video conferencing, here are a few things to keep in mind: First, make sure you have a strong and stable internet connection to ensure a smooth and seamless experience. Also Id say familiarize yourself with the platform's features and tools before your first call, such as screen sharing and virtual backgrounds.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Deland M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

The best in video conferencing

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom differentiates itself from other similar video conferencing products by offering a wide range of features, like HD video and audio, screen sharing, virtual backgrounds, and recording capabilities.

What is your favorite aspect of this product?

The best part of Zoom is its user-friendly interface, and features. I also like that it offers support for a variety of devices and platforms, making it easily accessible to a broad range of users.

What do you dislike most about this product?

Sometimes video conferencing capabilities can be impacted by connectivity and internet speed issues, leading to poor video and audio quality, lag, and dropped calls. Zoom's free plan has limitations on the length of meetings and the number of participants.

What recommendations would you give to someone considering this product?

When considering Zoom, assess your organization's video conferencing needs, taking into consideration the number of participants, length of meetings, and the level of security required.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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