Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Ben J.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

The industry standard

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

The reliability and uptime, as well as call quality

What is your favorite aspect of this product?

It just works! There's never a question with Zoom

What do you dislike most about this product?

I don't have any dislikes, it's an essential in our current business world

What recommendations would you give to someone considering this product?

You can try to get by with the free version, but there's really no substitute for Zoom

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Thomas M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Zoom is Ideal for your company

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Great, simple-to-use site that's appropriate for any sort of gathering, formal or otherwise; flexible scheduling makes it a great place to work on a variety of projects. In my line of work, it's a fantastic way to cut down on travel time without sacrificing the personal touch. Likewise, distance from a foreign place is no reason to avoid visiting loved ones. Just fantastic.

What is your favorite aspect of this product?

The stability and dependability of Zoom is unquestioned. As far as I am aware, there have been no outages or fluctuations in video or audio quality during conferences using this software, despite the fact that it is by far the most widely used video conferencing platform in the world. I should also point out that Zoom is compatible with almost all of the programs I use at work. This paves the way for me to more easily communicate with my coworkers by using the same programs that they do.

What do you dislike most about this product?

Audio can be tricky depending on how you have your conference rooms set-up. When using at home or at a desk, this is not an issue, but in conference rooms with in-room audio connected to the presenting computer, there can be echo. This is mostly user-caused and can be easily fixed, but it is something that has come up more than once. Some users have trouble figuring out how to mute or turn their camera off, and the web conference client at times requires refreshing when it doesn't launch initially.

What recommendations would you give to someone considering this product?

When it comes to business video conferencing and meetings, Zoom is among the greatest options available. Screen sharing, annotation, a user-friendly design, and the ability to share resources have all been invaluable to me in my work in a remote workplace with coworkers and peers located in different time zones and continents.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jimesh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Zoom : Video Conferencing Giant

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom's design is basic and straightforward, making it simple for consumers to use features.

What is your favorite aspect of this product?

Zoom is designed to accommodate large groups of people in a single meeting, making it an ideal choice for webinars, online classes, and other events.

What do you dislike most about this product?

available virtual backgrounds for video conferences, they are unnatural.

What recommendations would you give to someone considering this product?

Zoom is a robust video conferencing software with a plethora of helpful features and tools. You can maximise your Zoom experience by becoming acquainted with the platform, utilising its security features, experimenting with collaboration tools, and staying up to speed on developments.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

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