What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Ben J.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Mar 2023
The industry standard
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The reliability and uptime, as well as call quality
What is your favorite aspect of this product?
It just works! There's never a question with Zoom
What do you dislike most about this product?
I don't have any dislikes, it's an essential in our current business world
What recommendations would you give to someone considering this product?
You can try to get by with the free version, but there's really no substitute for Zoom
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Thomas M.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2023
Zoom is Ideal for your company
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Great, simple-to-use site that's appropriate for any sort of gathering, formal or otherwise; flexible scheduling makes it a great place to work on a variety of projects. In my line of work, it's a fantastic way to cut down on travel time without sacrificing the personal touch. Likewise, distance from a foreign place is no reason to avoid visiting loved ones. Just fantastic.
What is your favorite aspect of this product?
The stability and dependability of Zoom is unquestioned. As far as I am aware, there have been no outages or fluctuations in video or audio quality during conferences using this software, despite the fact that it is by far the most widely used video conferencing platform in the world. I should also point out that Zoom is compatible with almost all of the programs I use at work. This paves the way for me to more easily communicate with my coworkers by using the same programs that they do.
What do you dislike most about this product?
Audio can be tricky depending on how you have your conference rooms set-up. When using at home or at a desk, this is not an issue, but in conference rooms with in-room audio connected to the presenting computer, there can be echo. This is mostly user-caused and can be easily fixed, but it is something that has come up more than once. Some users have trouble figuring out how to mute or turn their camera off, and the web conference client at times requires refreshing when it doesn't launch initially.
What recommendations would you give to someone considering this product?
When it comes to business video conferencing and meetings, Zoom is among the greatest options available. Screen sharing, annotation, a user-friendly design, and the ability to share resources have all been invaluable to me in my work in a remote workplace with coworkers and peers located in different time zones and continents.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Jimesh S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Zoom : Video Conferencing Giant
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom's design is basic and straightforward, making it simple for consumers to use features.
What is your favorite aspect of this product?
Zoom is designed to accommodate large groups of people in a single meeting, making it an ideal choice for webinars, online classes, and other events.
What do you dislike most about this product?
available virtual backgrounds for video conferences, they are unnatural.
What recommendations would you give to someone considering this product?
Zoom is a robust video conferencing software with a plethora of helpful features and tools. You can maximise your Zoom experience by becoming acquainted with the platform, utilising its security features, experimenting with collaboration tools, and staying up to speed on developments.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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