Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Ellen H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Best conference tool out there in the market.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is a video conferencing platform with a user-friendly interface, high-quality audio and video, and the ability to hold virtual meetings with participants from anywhere in the world. In addition, features such as screen sharing, recording, and virtual wallpapers make it a versatile tool for both personal and business use.

What is your favorite aspect of this product?

The great user interface and functional features attract me. I like that we can make one-on-one calls with any user outside of meetings and retain most of the meeting functionality. We didn’t need to do much to set up a meeting because of the instant meeting feature, which I love. I love that we can customize a lot of different features in our Zoom account, such as the way our ideas are displayed on the whiteboard when we share the screen, and the ability to add emojis and people into multiple Zoom rooms in the same Zoom conference.

What do you dislike most about this product?

I wish there was a live captioning feature like Google Meets. The autosave function can be touch and go. The most annoying thing about using it is launching a meeting.

What recommendations would you give to someone considering this product?

It does exactly what I need. Most of the user interface is quite easy to navigate. I love that it integrates with various platforms like Fathom and Google Calendar to ease many of the hurdles as a virtual assistant. This makes working remotely and communicating over long distances much more accessible.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

Cons

  • Less Generous

Arturo Z.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Efficiencies that improve video management

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Unlike other systems, this has been able to adapt to the changes and challenges of new professions, it has pioneering functions in this sector as well as management facilities when holding meetings and inviting others.

What is your favorite aspect of this product?

I like this tool mainly because it is very popular, because its functions guarantee security on the web and because in general it allows you to carry out work routines as if you were in person, its functions range from presentations, screen sharing, sending files or even improving the how to hold remote meetings

What do you dislike most about this product?

At the moment I have no criticism of this tool, it has worked for team meetings and with clients

What recommendations would you give to someone considering this product?

Allow them to meet in professional rooms and have access through an invitation link, and also enter these sites and work is quite easy

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Jose L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Excellent online platform to make video calls

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

This video chat software program offers an excellent free service that allows up to 100 participants at the same time wonderfully with an estimated time restriction of 40 minutes, it allows HD video calls featuring excellent functionality of desktop sharing, recording conference, chat , whiteboards among others, being able to access from anywhere even for mobile devices

What is your favorite aspect of this product?

This excellent online software program allows you to safely and efficiently make video calls with great difficulty for any meeting, managing to share a desktop, record any conference, chat, whiteboard and also share documents easily and comfortably from anywhere, with affordable plans and simple in addition to offering an intuitive user experience and screen sharing among other important things

What do you dislike most about this product?

There is really nothing that I dislike about this video chat program since its functions are excellent for any company to carry out its meetings in the best possible way and thus obtain positive and productive results.

What recommendations would you give to someone considering this product?

I recommend this online program since it allows you to make a video call in the best possible way with excellent high definition, managing to share documents, desktops, whiteboards, chat, and being able to access from anywhere and at the best possible time without any inconvenience, meetings The downloads on your computer and then later you can upload them to your YouTube channel without any problem, you can show your screen and thus select which windows you want to share and you also have a blank slate where you can draw and also make supports in the best way possible

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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