What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Karen B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2023
video conferencing tool and is easy to use.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I have never encountered any video or audio quality issues with Zoom compared to other apps currently on the market. Call recording is extremely easy and convenient as it helps us to keep track of all the ideas discussed in the meeting.
What is your favorite aspect of this product?
I like Zoom because it’s easy to use and has served me for a variety of uses, for work, study, and even for connecting with my family; it is not necessary to have a lot of technical knowledge to use it; it was a success.
What do you dislike most about this product?
What I don’t like about Zoom is that the free version gives you very little time and you have to keep starting meetings after the free time is up. Also, most of the functionality is not available in the free version, so you are left with a very basic call.
What recommendations would you give to someone considering this product?
Zoom is free and available on multiple platforms. We can use it on fixed devices like computers or mobile devices like phones, tablets, etc. Zoom is universal and can be used to text, call and meet anyone anywhere. We can schedule our meetings from Zoom or through a web browser on the Zoom website. With browser plugins and an excellent push notification system, Zoom instantly notifies us of meeting invitations, messages, private calls, and received files. This is a great software for meetings, the perfect alternative to in-office and face-to-face communication.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Less Generous
Please tell us why you think this review should be flagged.
Sanya S.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2023
Zoom - Usable product
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Compared to other similar products zoom provides high-quality video and audio, even for large meetings. Also, it is very easy to use, one can join by clicking join no other software is required.
What is your favorite aspect of this product?
My favourite aspect of this product is, zoom provides security. Meetings are encrypted end-to-end. Also, provides collaborative tools like screen sharing, chat, virtual whiteboard.
What do you dislike most about this product?
Sometimes, zoom becomes slow and many times there is problem in video sharing. Also, voice cuts many times.
What recommendations would you give to someone considering this product?
Overall, zoom is very good platform and also affordable. Zoom provides flexibility according to need. Also, it provides security and for any meeting or conferencing security is the most important thing.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Cons
- Under Delivered
Please tell us why you think this review should be flagged.
Jose Antonio R.
- Role: Operations
- Industry: Shipping
- Involvement: End User of Application
Submitted Jun 2023
It is straight forward, easy-to-use and reliable.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
MS Team, Skype
What is your favorite aspect of this product?
The number of participants in one session.
What do you dislike most about this product?
When I was using it often during the pandemic, reliability was an issue.
What recommendations would you give to someone considering this product?
This product is a straight forward communication tool with a few bells and whistles to make your meetings a little more interesting.
Pros
- Enables Productivity
- Respectful
- Fair
- Helps Innovate
Please tell us why you think this review should be flagged.
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