Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Trisha G.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

The Ultimate Conferencing Tool - Zoom

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

We can record the session. The Limited number of participants can attend the meeting, and when required, we can upgrade it for more than 300+ audience and can change the background.

What is your favorite aspect of this product?

It is user-friendly, wherein setting up and joining meetings is simple, requiring minimal technical knowledge. We can quickly adapt the platform and navigate through its various functionalities easily.

What do you dislike most about this product?

One of the biggest issues that I had while using Zoom was that unauthorised people could join without permission this was sometimes disruptive as I had to make them go away myself.

What recommendations would you give to someone considering this product?

Zoom is incredible programming for any business hoping to increase proficiency and generally speaking, diminish expenses. Immaculate, great screen sharing empowers consistent work meetings.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

peter a.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

My Experience On Zoom

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Not really found anything extraordinary

What is your favorite aspect of this product?

I like the capability of changing your background. You can make everyone in the meeting think you are speaking from heaven using a background

What do you dislike most about this product?

I do not like the fact that anyone that gets a meeting code can enter the meeting.

What recommendations would you give to someone considering this product?

It is a good product to have if most of your clients engagements are external to your organization

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Kushagra A.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

One of the best Conferencing tool

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

The quality of experience is second to none

What is your favorite aspect of this product?

Its user friendly nature and video and audio quality

What do you dislike most about this product?

If it can address security concerns of users example being people entering meeting without invite etc

What recommendations would you give to someone considering this product?

The quality of experience is second to none. If security is not a concern go for it

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Zoom Workplace Comparisons