What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Destiny H.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Sep 2023
Great value video/audio conference for everyone.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is the original video conferencing for many employers, schools, and even for personal reason. Zoom is user-friendly, with simple features.
What is your favorite aspect of this product?
The simplicity of utilizing the interactive app to better communicate with all types of learning ages.
What do you dislike most about this product?
Although it’s simple, Zoom requires you to download the app. Based on past situations some may feel as if it’s a breach of privacy.
What recommendations would you give to someone considering this product?
If you’re looking for a simple yet interactive learning, video and chat conference with complete control such as enabling and disabling chat or audio features for complete control with a large audience then ideally Zoom is your software.
Pros
- Continually Improving Product
- Performance Enhancing
- Fair
- Altruistic
Cons
- Charges for Enhancements
Please tell us why you think this review should be flagged.
Dennis W.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Vendor Selection and Purchasing
Submitted Sep 2023
Excellent product, very trustworthy & reliable.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The brand!
What is your favorite aspect of this product?
Reliability.
What do you dislike most about this product?
Cost could be a bit lower but overall it is worth it if you use it a lot.
What recommendations would you give to someone considering this product?
Ask your friends that use it first but if you ask me, I recommend you dive in if you are every needing easy signature retrieval for important contracts.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Josiah B.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Sep 2023
A well-rounded communications platform
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
A number of features differentiate Zoom from similar products, including its recording functionality, security features, screen sharing and admin controls. Its ease of use and market share are among the key reasons why I choose to meet stakeholders over Zoom.
What is your favorite aspect of this product?
My favourite aspect of this product is how widely used it is, making meeting set up and participation easy.
What do you dislike most about this product?
I think the quality of meeting recordings could the improved. However, I realise it is dependent on the quality of the network connection. Local recording and uploading to the cloud could be a viable solution.
What recommendations would you give to someone considering this product?
Zoom is an easy-to-use platform for video conferencing. It has a bunch of functionality packed into it, making it a leader in the field. If you're after a comprehensive platform for meeting stakeholders, don't look past Zoom.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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