Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Ephemera B.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Highest VIOP Choice

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Surety of everybody's sound to be heard during participations.

What is your favorite aspect of this product?

Ability to accommodate large groups per session.

What do you dislike most about this product?

I have zero dislike on this application.

What recommendations would you give to someone considering this product?

Perfect tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Priya J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy to use and most versatile

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

its widespread adoption is a testament to its efficiency and versatility.

What is your favorite aspect of this product?

Ease of Use: Zoom's user-friendly interface is one of its standout features. It requires minimal setup, and even novice users can quickly grasp its functionality. Starting or joining a meeting is a breeze. Stability and Reliability: Zoom is renowned for its stability. It rarely experiences downtime, ensuring that your meetings, webinars, or virtual events can proceed without technical hiccups. High-Quality Video and Audio: The video and audio quality on Zoom is exceptional, especially in high-definition mode. This is crucial for video conferencing, as clear communication is paramount.

What do you dislike most about this product?

Pricing Tiers: While Zoom offers a free plan, some advanced features are only available in the paid plans. For large enterprises, the cost of licensing multiple users can add up. Fatigue in Prolonged Meetings: Like many video conferencing tools, Zoom can contribute to video call fatigue during long meetings. However, this is a common issue with virtual communication in general.

What recommendations would you give to someone considering this product?

Zoom continues to set the standard for virtual communication and collaboration tools. Its ease of use, reliability, high-quality video and audio, and comprehensive feature set make it a top choice for individuals, businesses, educators, and organizations of all sizes. While there are some pricing considerations and minor drawbacks, Zoom's overall performance and adaptability make it an indispensable tool for the digital age.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Roxana G.

  • Role: C-Level
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Good product!

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom is great for a business of one when you do large meetings or webinars. It's obviously really solid for everyday calls, but if you have the Google Suite, you might not be tempted to add another option to Google Meet.

What is your favorite aspect of this product?

You can share your screen and still see the faces of the people in the meeting. With Google Meet you cannot do that. It's not 100% smooth though, and you need to learn the ropes.

What do you dislike most about this product?

I don't really dislike it. You need to learn how to work with sharing the screen and still seeing the people in large meetings. And if you're nervous, it's not dumb-proof.

What recommendations would you give to someone considering this product?

If you're not a Google suite person and need videoconferencing tools, look no further. Zoom will do the job nicely.

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Client Friendly Policies

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