Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Jones L.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

User-Friendly, Reliable, with Innovative Features.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Because of its remarkable usability, Zoom stands out among the crowded market of video conferencing solutions and has been widely adopted by a variety of user demographics. Its dependable audio and visual quality guarantees a seamless meeting experience, even in low-bandwidth scenarios. Specialized features like breakout rooms, virtual backdrops, and session recording add a lot of value to Zoom. Furthermore, its adaptability allows it to be tailored to various organizational demands, supporting both small meetings and huge webinars.

What is your favorite aspect of this product?

The best thing about Zoom, in my opinion, is how simple it is to use. It makes video conferencing accessible to people with varying technological backgrounds. Clear communication over geographic distances is ensured by its consistent, excellent audio and video performance, which complements its accessibility. Screen sharing, virtual backdrops, breakout rooms, and other flexible Zoom features improve teamwork and make remote meetings more interesting and effective. Another notable aspect of the platform is its scalability, which allows it to easily manage both big webinars and small team meetings.

What do you dislike most about this product?

The biggest negative aspect of Zoom is its security and privacy issues, which have received a lot of attention, especially given how quickly it gained popularity. Despite the fact that these problems have been addressed, many users, particularly those in delicate sectors, had legitimate concerns about the early mistakes. Furthermore, a few people feel that the interface is too busy, particularly while browsing through all of the options and functions. For some who are not as tech-savvy, this intricacy may be too much to handle, which takes away from the otherwise pleasant user experience.

What recommendations would you give to someone considering this product?

If Zoom is something you're thinking about, I suggest learning about its security settings to make sure your meetings are secure. Utilize the many tools available, such as screen sharing and breakout rooms, to improve your online teamwork. For a smooth workflow, it's also important to look at integration possibilities with other products you use. Consider the possibility of "Zoom fatigue" and adjust the timing of your meetings accordingly. Finally, make the most of Zoom's wealth of tools and lessons to get the most out of the platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Madina A.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Unshakable and Reliable Online Meetings Platform

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Agility on cloud meeting facilitation with full 3DiiVi vivid and quality VC and encrypted UC.

What is your favorite aspect of this product?

Seamlessly enhance clear and audible audio VoiP native calls and BIM ( IRC-style featured).

What do you dislike most about this product?

My organization and I have nothing at all to dislike about zoom. it's awesome

What recommendations would you give to someone considering this product?

I would just advise all to undoubtedly pick this software

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Petar S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Reliable Functional of Communication

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Communication flexibility and cost effective

What is your favorite aspect of this product?

Speed and ease of starting meetings

What do you dislike most about this product?

Right now no con i have faced

What recommendations would you give to someone considering this product?

I strongly support use of this tool for its effective functionalities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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