Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Vaibhav M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Zoom is pricey with good features

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is easy to setup and to integrate with the appointment tools like calendly and Google calendar to make it easy for assorting my meeting. Also it has the Zoom AI which is easy to use to create meeting descriptions in the shortest period of time

What is your favorite aspect of this product?

Screen sharing is fast and intuitive that it can displays the content on the screen of participants without any issue. Also the background remover of Zoom is easy and comes with a lot of virtual backgrounds compared to other tool on the market. I also like the interface of Zoom, very easy to use and to understand looking very beautiful on every screen size. Also the rights given to the host to control and manage the meeting and participants, the host can mute all participants to provide a conducive environment for the meeting and, Zoom comes at a good pricing

What do you dislike most about this product?

Zoom recorded videos takes a lot of time to process and complete which makes exporting the zoom recorded meeting very hard. Also the transcription module of Zoom does not work well where other words spoken in the meeting do not get transcribed in the correct way giving a hard time for one to again edit the transcriptions

What recommendations would you give to someone considering this product?

Yes, I would recommend zoom because is fast and cheap for any one to use the solution

Pros

  • Enables Productivity
  • Effective Service
  • Inspires Innovation
  • Caring

Nabeel s.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Great tool to catchup with teammates for everythin

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom stands out with its user-friendly interface and reliability, fostering seamless virtual connections. Its intuitive features, like virtual backgrounds and breakout rooms, create engaging experiences, enhancing remote collaboration. With its emphasis on simplicity and innovation,

What is your favorite aspect of this product?

I find Zoom's simplicity and reliability particularly impressive. Its intuitive interface and seamless video conferencing experience make virtual meetings effortless and enjoyable for users, fostering effective communication and collaboration.

What do you dislike most about this product?

Some users may find Zoom's security and privacy concerns, particularly during high-profile incidents, concerning. Additionally, occasional technical glitches or connectivity issues could disrupt meeting experiences, impacting user satisfaction.

What recommendations would you give to someone considering this product?

When considering Zoom, prioritize security measures like passwords to protect meetings. Test features beforehand to minimize technical hiccups, ensuring smooth communication. Provide user training to optimize collaboration, fostering a human-centric approach to virtual meetings.

Pros

  • Performance Enhancing
  • Unique Features
  • Effective Service
  • Client Friendly Policies

SenthilKumar M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

user-friendly and reliable platform

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Ease of use functionality is key in choosing Zoom

What is your favorite aspect of this product?

My favorite aspect of Zoom Meetings is its user-friendly interface, making it easy for anyone to host or join meetings without technical difficulties

What do you dislike most about this product?

One Aspect that could be improved is the ability to integrate more seamlessly with other productivity tools, enhancing workflow efficiency for users who rely on multiple platforms for collaboration and communication.

What recommendations would you give to someone considering this product?

I would recommend thoroughly exploring Zoom Meetings' features and conducting a trial to assess its suitability for your specific needs. Additionally, prioritize familiarizing yourself with security settings and best practices to ensure a secure meeting environment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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