What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Rachel J.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Product improvements too constricted for the cost
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
During the beginning stages of the pandemic Zoom stood apart because they were more prepared than other products, scaled and moved quickly. It feels too bureaucratic now and I think Zoom has lost their footing as the top player in this space.
What is your favorite aspect of this product?
A lot of smart folks on the tech side of this company and there's so much potential. I love the captioning improvements and the continuing commitment to accessibility.
What do you dislike most about this product?
It's a big company/product that isn't always thinking big in the eyes of their customers. I've had hugely ineffective conversations with some of their team members, going in circles, never really taking the time to dig into our needs and possess real solutions, very surface level interactions.
What recommendations would you give to someone considering this product?
There are so many good options out there now. If your needs are straightforward and you're working with folks who are used to Zoom, go for it, but if you have any complex requests, be sure to parse them out in conversation -- no question is a stupid question in these meetings, dig into the details.
Pros
- Security Protects
- Enables Productivity
- Respectful
- Continually Improving Product
Cons
- Inhibits Innovation
- Vendor's Interest First
- Less Generous
Please tell us why you think this review should be flagged.
Vikas T.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2024
Great Product
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is definitely easy to use. It is one of the most commonly used platforms for communication and meetings.
What is your favorite aspect of this product?
I have felt that calls go smoothly on Zoom as compared to most of the other tools I come across.
What do you dislike most about this product?
A suggestion of allowing to access third party platform links on Zoom
What recommendations would you give to someone considering this product?
It's a great tool. Go for it.
Pros
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Andrés P.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Apr 2024
It's most popular app for meeting and It's pioneer
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It's a most popular and pioneer software... more completly and independently which makes it more secure in terms of data privacy.
What is your favorite aspect of this product?
It is a lightweight application, it does not require large resources., and easy to use
What do you dislike most about this product?
has stability problems and is too dependent on network capacity
What recommendations would you give to someone considering this product?
is very useful in several fields so it is a tool with multiple uses and it is inexpensive.
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
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