What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Kayode M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2025
Game changer for Remote Work & Team Communications
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom’s AI-powered tools provide a more flexible, less cumbersome, and more organized workflow for practical purposes. Automated summaries and smart scheduling result in less manual observe-taking. AI transcription omits obstacles with accuracy and clarity. These tools are designed specifically for professional settings that improve performance.
What is your favorite aspect of this product?
Multi-device accessibility of Zoom gets the job done. It doesn't matter whether one is on a laptop, a tablet, or a phone, the experience is unchanged. It can be done effortlessly when ditching or adding devices during a call. This elasticity allows remote work and traveling to become smoother.
What do you dislike most about this product?
Zoom support team can be sometimes slow in responding, which can result in a difficulty in solving the most important issues on-time.
What recommendations would you give to someone considering this product?
If you want to allow many people to attend a meeting, you need to configure the breakout rooms and interactive features. To better engage the participants, use polling, Q&A and screen sharing instead of a dull and ineffective approach.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Nick C.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2025
Easy to use most of the time
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It is the leader in its space
What is your favorite aspect of this product?
The easy of getting on a call with a coworker to provide support through their built in tool.
What do you dislike most about this product?
Sometimes there is issues with connectivity
What recommendations would you give to someone considering this product?
None that I can think of
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Tuhame M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2025
Fantastic product
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The quality of video is great compared to other products
What recommendations would you give to someone considering this product?
its quick to setup and gives free meetings for free plan
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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