What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Nitesh M.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2025
Fantastic to take virtual seminar meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom gives way to easy connect with team with lots of feature like recording meetings for watching in future.
What is your favorite aspect of this product?
Using from long time and i love its real quality of video ut provides and mainly i love that we can easily share our screen while in meeting to show something from our screen.
What do you dislike most about this product?
It require good internet connection and makes quiet laggy with less internet speed.
What recommendations would you give to someone considering this product?
Zoom interface is awesome with inbuilt chat system where we can privately or publicaly chat with all team members and participants of the meeting.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Karthik A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2025
The best video conferencing platform.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom has an intuitive interface that makes it easy for users to Start or join a meeting without a steep learning curve. It offers reliable HD video and clear audio, even in low - bandwidth situations. It includes virtual backgrounds, breakout rooms, polling, screen sharing, whiteboarding, and live transcription.
What is your favorite aspect of this product?
My favorite aspects of this product is ease of use, high quality video and audio, scalability, feature - rich, cross - platform compatibility, reliable performance, freemium model, integrations.
What do you dislike most about this product?
I dislike their security concerns, high resource usage, privacy issues, expensive for enterprises and limited customization.
What recommendations would you give to someone considering this product?
I would recommend you to check with your IT infrastructure. And buy the best premium plan accordingly.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Deepak B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2025
Best platform for customer calls
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is a global leader in providing platform where you can collaborate with customer easily and quality is superb.
What is your favorite aspect of this product?
it easily integrates with microsoft outlook and other platform
What do you dislike most about this product?
switching between the audio channel is challenging
What recommendations would you give to someone considering this product?
it's an easy tool to use, you get free minutes on trial, but for longer period, you need purchase the license.
Pros
- Efficient Service
- Saves Time
- Effective Service
- Caring
Please tell us why you think this review should be flagged.
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