Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Laurence C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Powerful chatting platforms.

Likeliness to Recommend

8 /10

What is your favorite aspect of this product?

i love the flexibility and scalability

What recommendations would you give to someone considering this product?

Accessible in all conditions.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Respectful
  • Over Delivered

Mohamed A.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Zoom is advanced screen sharing options and host.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Easy to use

What is your favorite aspect of this product?

New updates, cyber security function

What do you dislike most about this product?

Nothing much

What recommendations would you give to someone considering this product?

Yes for sure

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Efficient Service

Vignesh S.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Reliable, Easy, and Perfect for Collaboration.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom stands out from other video conferencing and collaboration tools due to its simplicity, performance, and scalability. One of its key differentiators is the exceptional video and audio quality, even on lower bandwidths, which is often more reliable than competitors like Google Meet or Microsoft Teams. Zoom's interface is intuitive, making it easy for users of all technical levels to host or join meetings without steep learning curves. Another standout feature is Zoom's scalability—it supports everything from one-on-one video calls to large webinars and virtual events with thousands of participants.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its reliability and high-quality audio/video performance, even with limited internet bandwidth. It consistently delivers smooth and clear communication, which is essential for remote work and virtual meetings. The intuitive user interface makes it incredibly easy to join, schedule, or host meetings, reducing the need for extensive training or support. Additionally, features like screen sharing, breakout rooms, and cloud recording add great value and flexibility, enhancing collaboration across teams of any size.

What do you dislike most about this product?

Nothing to Dislike

What recommendations would you give to someone considering this product?

If you're considering Zoom, start by assessing your specific needs to choose the right plan, whether it’s for basic video calls or larger webinars. Take advantage of Zoom’s seamless integrations with tools like Google Calendar, Slack, and Microsoft Teams to enhance collaboration. Ensure you configure security features like password-protected meetings and end-to-end encryption, especially for sensitive discussions. The breakout rooms feature is highly useful for group discussions, and cloud recording can be invaluable for referencing meetings later.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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