What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Chiamaka Martha N.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
It is valid and reliable
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Scalability
What is your favorite aspect of this product?
It is easy to use
What do you dislike most about this product?
Time limit on free plan
What recommendations would you give to someone considering this product?
Choose the right plan for your need
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Enosh T.
- Role: Student Academic
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Apr 2025
Zoom: A Reliable and User-Friendly Platform
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom stands out from other similar products because of its ease of use and reliability. It offers high-quality video and audio even with large groups, making it great for both small team meetings and big webinars. Zoom also has flexible features like virtual backgrounds, breakout rooms, and integration with other tools, which help customize the experience. Additionally, it’s known for being easy to set up and accessible, with minimal technical difficulties. While other platforms might have more complex features, Zoom’s simplicity and scalability make it a popular choice for businesses and individuals alike.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its simplicity and reliability. It’s incredibly easy to use, even for people who aren’t tech-savvy, and the quality of video and audio remains strong during meetings, no matter the size. The ability to quickly start a meeting, share screens, and collaborate with others without technical hiccups makes it a go-to for both work and personal use.
What do you dislike most about this product?
What I dislike most about Zoom is its limited customization options for some features, like virtual backgrounds and meeting layouts. While it's user-friendly, the lack of deeper personalization can make it feel a bit rigid, especially for organizations with more complex needs. Additionally, some users have experienced occasional security concerns or issues with data privacy, which can be frustrating given the importance of maintaining a secure environment for virtual meetings.
What recommendations would you give to someone considering this product?
If you're considering Zoom, make sure it fits your needs, especially if you need more than just basic video calls. Try the free version to explore key features like screen sharing and breakout rooms. Set up security features like meeting passwords to keep your calls safe. Ensure your internet can handle Zoom's requirements for smooth calls. Offering some training can help your team use Zoom effectively, and consider future growth when choosing a plan that scales with your needs.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Ayomide A.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Mar 2025
Great conferencing app
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It’s usability
What is your favorite aspect of this product?
Features and it’s free to use
What do you dislike most about this product?
More timing for free conferencing
What recommendations would you give to someone considering this product?
Good conferencing app
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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