Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Piyush S.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2026

First choice for the startups and small org

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

What really differentiate is that how smooth and natural and easy to use this software as compared to other products , and also in low internet it works well because some areas have weak internet, new user easily use this software without any hassle.

What is your favorite aspect of this product?

It works very well and also user friendly interface , not confusing but easy to use , scheduling metting not required efforts , weak internet is not a very problem when you using zoom.

What do you dislike most about this product?

Is that app size is so large , it require more space to work well without crashing.which is frustrating

What recommendations would you give to someone considering this product?

Start from the first step , think about your requirement and than buy the plans, spend time to setting up the account with your requirements

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Okwesirieze A.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

A Collaborative Hub with Human Productive Features

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

I think it is its support for third party integration through the zoom app marketplace. This is important as it lets organizations connect Zoom Workplace with existing workflows more flexibly

What is your favorite aspect of this product?

For me it's the flexible meeting option which included breakout rooms, recordings, and easy screen sharing it's ease of use as well

What do you dislike most about this product?

It is resource intensive, and has a high bandwidth use. which eats battery and data and their support are sometimes slow

What recommendations would you give to someone considering this product?

I will say you should combine zoom with complementary tools and do not overload it. Strategically doing it will reduce much load and give better efficiency

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Chinomso E.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

Powerful and Collaborative Platform

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Ease of use for businesses of all scales even under varying internet connectivity

What is your favorite aspect of this product?

High quaity audio and video with smooth sync and output quality

What do you dislike most about this product?

The addition of add ons that are not so basically important thereby making the basic ones hard to find

What recommendations would you give to someone considering this product?

The product is worth trying for businesses across diverse scales for smooth real time employee connectivity

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Caring

Most Popular Zoom Workplace Comparisons