Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Inoh C.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

Tool for online meetings

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

I can use it on any device and it has a mobile application making easily accessible

What is your favorite aspect of this product?

It has advanced video conferencing features like whiteboarding, screen sharing, and i can also change my background during video conferencing

What do you dislike most about this product?

I get challenges with the client support team, slow responses

What recommendations would you give to someone considering this product?

Good for all company sizes no restrictions on number of participants with the paid plan

Pros

  • Enables Productivity
  • Efficient Service
  • Security Protects
  • Reliable

Prashant D.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2026

Makes team meetings more convenient and efficient

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Its AI features like meeting summaries and quick help makes it different from other similar products.

What is your favorite aspect of this product?

My favorite aspect of this product is meeting scheduling and summarizations with Ai.

What do you dislike most about this product?

There is nothing I dislike about this, but sometimes in between the meetings, my screen goes black.

What recommendations would you give to someone considering this product?

A combined tool that offers Meeting, chat, call, and collaboration on one platform with the fusion of AI-built features, including the summarization and scheduling of meetings.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Zoya K.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

Finally a real personal assistant.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

The thing that stands out here is the way this is all woven together in a seamless flow. It’s better than traditional meeting apps, because it actually helps you prep for the next call by pulling in relevant docs and past notes automatically. it saves me so much time every fucking morning.

What is your favorite aspect of this product?

The noise cancellation is incredible. i have a dog that will bark at literally all the deliveries and my coworkers never hear anything. also the new zoom docs feature is surprisingly good for brainstorming during a live session without needing to open another tab or app.

What do you dislike most about this product?

It is very memory consuming. on the other hand, when i have too many browser tabs open and zoom at the same time, my laptop becomes so hot and loud.

What recommendations would you give to someone considering this product?

It’s the best tool for distributed teams that need to stay in sync without exchanging a million emails.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Efficient Service

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