What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Telemedicine
Score 8.6
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Visitor Management
Score 8.6
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Zoom Workplace Reviews
Kiran R.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2026
It just works every time.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Why this is the best: good old reliability. it's better than every other tool i've found to date because in two years, i don't think i've ever had an outright "connection failed". in a professional environment that consistency is more valuable than any cool new feature.
What is your favorite aspect of this product?
I love how the ui remains consistent even as they build on top of things. the join button is always in the same place and settings are easy to navigate. the noise reduction is the best i have ever noticed and it even blocks out my bellow mechanical keyboard.
What do you dislike most about this product?
The “apps” marketplace can be hot or miss - some of the integrations are brilliant, some feel like they haven’t been updated in years and probably don’t work.
What recommendations would you give to someone considering this product?
If you just want a pair of shoes that your not gonna have to notice and won't let you down in a meeting these are it.
Pros
- Enables Productivity
- Unique Features
- Inspires Innovation
- Respectful
Cons
- Less Performance Enhancing
- Less Caring
Please tell us why you think this review should be flagged.
Krati S.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2026
Seamless Virtual meetings made simple
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Its ease of use along with stable video quality even on low bandwidth makes it differentiate from other competitors
What is your favorite aspect of this product?
My favourite aspect is its reliability and simplicity, like joining and hosting calls is such a straight forward task
What do you dislike most about this product?
Some times the free plan limitations bugs me and frequent updates too
What recommendations would you give to someone considering this product?
Its you're in need of a dependable video conferencing tool, go for it
Pros
- Helps Innovate
- Reliable
- Inspires Innovation
- Client Friendly Policies
Cons
- Wastes Time
- Less Transparent
Please tell us why you think this review should be flagged.
Isha S.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2026
very intuitive for new users.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
its the best one cause there is almost now learning curve. i share a link with a client who has never used it and they are in the meeting with one click. because it is superior to other similar tools that need an account to be created entirely or work in a certain browser.
What is your favorite aspect of this product?
i do love how the basic controls are always there now. the new streamlined toolbar makes it far more difficult to accidentally stay on mute while you are trying to speak. also damn aired, the "mark all as read"feature in chat is a small thing I use quite frequently for my own sanity.
What do you dislike most about this product?
it still crashes infrequently when attempting to share my screen with running high resource using software on the background. not that it happen much but its annoying when it does.
What recommendations would you give to someone considering this product?
it is the best option for anyone working with external customers requiring a platform that "just works" for all parties.
Pros
- Continually Improving Product
- Performance Enhancing
- Respectful
- Altruistic
Please tell us why you think this review should be flagged.
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