What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Telemedicine
Score 8.6
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Visitor Management
Score 8.6
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Zoom Workplace Reviews
Dania M.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2026
the docs feature is downright useful.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
even better than google docs because its embedded in the meeting window. It's the best, because we can co-edit a project plan as we talk and no one has to be viewing me sharing their screen.
What is your favorite aspect of this product?
i love the “my notes” portion to keep track of what i was thinking during a call. it is private so i can type whatever and turn those into tasks at a later time.) the audio quality is also exactly crisp even when people are using cheap built-in microphones.
What do you dislike most about this product?
the sidebar looks very cluttered with all the channels and folders. i wish there were better ways to archive old conversations after the fact so they don’t stick in my face forever.
What recommendations would you give to someone considering this product?
if your team does a significant amount of collaborative writing or planning, this integrated design will save you tons of clicking.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Aniket J.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2026
Best Tool For Online Teaching & Business Meetings.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It is great product for business meeting and for corporate training with providing least privilege to member of meeting. Great security principal apply in application
What is your favorite aspect of this product?
Canvas and Different style of pen option are available which help to draw diagram and explain complex topic.
What do you dislike most about this product?
The pricing is quite high compared to other product in market
What recommendations would you give to someone considering this product?
Great product if you daily spend most of time in video conferencing and online teaching it should be consider
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
kathy b.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2026
Connect anywhere with Zoom Workplace
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The high-quality video and audio, combined with features like breakout rooms, screen sharing, polls, and virtual backgrounds, make meetings engaging and interactive. Zoom’s scalability from small team huddles to large webinars ensures consistent performance regardless of audience size, making it a go-to solution for both internal collaboration and external communication.
What is your favorite aspect of this product?
Zoom has made connecting and collaborating with people easy, regardless of location. Joining or hosting a meeting takes just a few clicks, and the platform is intuitive even for first-time users. Features like breakout rooms, screen sharing, and chat make meetings interactive, while recording and transcripts enable easy reference afterward. I also appreciate its stability and video quality, which rarely suffer even with larger meetings. Zoom creates a reliable experience to communicate effectively and maintain engagement, whether for daily check-ins or large presentations.
What do you dislike most about this product?
Honestly, I don’t have any dislikes as Zoom works smoothly, is easy to use, and covers all the video and web conferencing needs perfectly.
What recommendations would you give to someone considering this product?
While Zoom is powerful, large meetings can sometimes become chaotic if not properly managed. Setting clear agendas, using host controls, and encouraging participant etiquette help keep meetings focused and efficient.
Pros
- Helps Innovate
- Enables Productivity
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
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