What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Telemedicine
Score 8.6
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Visitor Management
Score 8.6
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Zoom Workplace Reviews
Nitin K.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2026
Simple Yet Powerful Meeting Solution
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Workplace stands out because it combines ease of use with a wide range of features like breakout rooms, screen sharing, and reliable video quality. It works well for both small meetings and larger sessions, making it flexible for different team needs.
What is your favorite aspect of this product?
My favorite aspect of Zoom Workplace is its reliability, it works smoothly even with larger groups and offers helpful features like screen sharing and breakout rooms.
What do you dislike most about this product?
Sometimes the number of features can feel a bit overwhelming at first, but once you get used to it, it becomes very flexible and useful.
What recommendations would you give to someone considering this product?
I would recommend Zoom Workplace to teams looking for a reliable and feature-rich collaboration tool. It works well for both small meetings and larger sessions, and once you get familiar with the features, it becomes very effective for day-to-day communication.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Naman S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2026
Reliable and Easy-to-Use for Client Communication
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Workplace stands out because it combines reliable video and audio quality with easy-to-use features for meetings, webinars, and collaboration. Additionally, features like robust integrations with other tools give it flexibility that many other platforms lack. Overall, Zoom focuses on smooth communication and a seamless user experience.
What is your favorite aspect of this product?
The Ease of Integration within our software and the slack Integration make this favourite aspect of this product.
What do you dislike most about this product?
Captions can be improve more in real time that can help the user have a proper communication,
What recommendations would you give to someone considering this product?
I would recommend Zoom for anyone looking for a reliable and easy-to-use communication platform. It works well for both internal team meetings and client interactions. A couple of things to keep in mind are that captions could be improved when switching languages, and additional reactions would make meetings more engaging. Overall, it’s a solid choice for smooth collaboration.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Justin S.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2026
Defacto video conferencing software
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It works, and it works reliably. It also has an easy to remember name, and benefited greatly from changing communications demands kickstarted by the events of 2020.
What is your favorite aspect of this product?
It works, consistently. It doesn't act up or get buggy.
What do you dislike most about this product?
Trying to get fancier, I don't need more features, just stay perfect at the thing you do. Focus on finding ways to improve the video experience without adding 100 new tools I'll never care to use.
What recommendations would you give to someone considering this product?
It's simple and easy, and works with everyone around the world. I haven't found a better software that works as efficiently across multiple platforms to connect them (ie windows, mac, phones, tablets, etc)
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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