Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Sourav B.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

The must have video conferencing application

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

The extents of features that zoom provide is not very much unqiue but the way its get implemented with all our service is really commendable and also the zoom features of whiteboard is what i really like the most beacuse it works so smooth and very much helpful in online meeting, as with out this feature my meeting are not worth it

What is your favorite aspect of this product?

The most favourite part of zoom video conferencing is the whiteboard features which saves us a lot of time and also help us to describe complex in easy to our clients and they too loved them , as many time this features help us to crack deals and alo other feature like video and audio conferencing work seamless and we never face any quality issue till now.

What do you dislike most about this product?

Although its a great product but still some of it features get stuck sometime like the file sharinf features doesnot work some time and also the video and audio quality can't get auto adapt with the data speed and gef stuck sometime but its okay as it happen very rarely.

What recommendations would you give to someone considering this product?

I would definitely recommend zoom to very working professional out there who has to do lot of online meeting and want to showcase his productivity and want to present his idea in the most simplest way possible and once someone start using it , he will get addicted to tits simplistic interface with tons of features

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Will B.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Good for Video Conferencing

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

It's easy to use, reliable, and lets you connect with people across the globe. That's a win in my book.

What is your favorite aspect of this product?

I have to balance usability with security. The good news is, Zoom offers features like two-factor authentication and AES-256 encryption, which is pretty darn good.

What do you dislike most about this product?

Zoom fatigue is a real issue for me and my mates.

What recommendations would you give to someone considering this product?

Absolutely use Zoom, but implement strong security protocols and train your team to be vigilant.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Denis W.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Ease of Use

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom provides consistently high-quality video and audio, even in conditions of low bandwidth.

What is your favorite aspect of this product?

Zoom can accommodate a wide range of meeting sizes, from one-on-one sessions to large webinars and virtual events with thousands of participants.

What do you dislike most about this product?

There's nothing I dislike about Zoom. It's a fantastic product

What recommendations would you give to someone considering this product?

Zoom offers various plans, including a free tier. Review the features of each plan to find the one that best suits your needs. The free plan is great for personal use or small meetings, while paid plans offer more advanced features and higher participant limits.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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