What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Score 8.7
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Zoom Workplace Reviews
Zoya K.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2026
Finally a real personal assistant.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The thing that stands out here is the way this is all woven together in a seamless flow. It’s better than traditional meeting apps, because it actually helps you prep for the next call by pulling in relevant docs and past notes automatically. it saves me so much time every fucking morning.
What is your favorite aspect of this product?
The noise cancellation is incredible. i have a dog that will bark at literally all the deliveries and my coworkers never hear anything. also the new zoom docs feature is surprisingly good for brainstorming during a live session without needing to open another tab or app.
What do you dislike most about this product?
It is very memory consuming. on the other hand, when i have too many browser tabs open and zoom at the same time, my laptop becomes so hot and loud.
What recommendations would you give to someone considering this product?
It’s the best tool for distributed teams that need to stay in sync without exchanging a million emails.
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Aman S.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2026
fast pase productivity tool
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
AI companion is free of cost than other similar products
What is your favorite aspect of this product?
Free AI companion which increases productivity
What do you dislike most about this product?
With its more added features the main screen look cluttered.
What recommendations would you give to someone considering this product?
Declutter the UI to stay focus
Pros
- Generous Negotitation
- Friendly Negotiation
- Helps Innovate
- Reliable
Please tell us why you think this review should be flagged.
Brian Del Terzo C.
- Role: C-Level
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2026
A Trusted VOIP and Video Conferencing Solution
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I don't have anything to add here. There is convenience to using the same service for VOIP and Video Conferencing though.
What is your favorite aspect of this product?
The ability to easily offer Voice or Video Conferencing
What do you dislike most about this product?
The contracts and confusing nature of the billable services such as phone number registrations.
What recommendations would you give to someone considering this product?
Ask a lot of questions when negotiating contract terms, and look out for term changes at renewal. After years we negotiated a month to month so that we could be more flexible as a small business and we were locked into a new annual term with autom renewal at the next renewal year despite the month to month relationship that had been previously negotiated.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Vendor's Interest First
- Less Generous
- Less Transparent
Please tell us why you think this review should be flagged.
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