What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.7
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Zoom Workplace Reviews
Ruth C.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2021
Very handy contact support
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The number of participants limit it offers compared to other similar products.
What is your favorite aspect of this product?
It features recording capability where it is able to record high-quality recordings in MP4 and MP4A formats. It has a cross compatibility ability whereby on any device or operating system the experience and the interface is the same.
What do you dislike most about this product?
It can be heavy on the processor during video communications so it requires powerful device.
What recommendations would you give to someone considering this product?
The contact support has been very helpful and knowledgeable of any issue I faced on my first time so I would recommend anyone to try this product there won't be any issue to be faced that can't be be resolved.
Pros
- Helps Innovate
- Continually Improving Product
- Client Friendly Policies
- Altruistic
Please tell us why you think this review should be flagged.
Sahil K.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2021
Zoom For Business
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is so easy to use and it's FREE for 40 minutes. This has been a great way for us to see our grandchildren during the pandemic You don't need a program or specific type of account to use. Just need a link and a passcode good view of all participants while the free account is limited in features, it does provide a good starting place for video conferencing
What is your favorite aspect of this product?
Zoom allows our users to make live calls to coordinate meetings and even negotiations with our customers, its connection management system ensures a secure environment with a fairly fresh interface, which promotes interest in the topic under consideration.
What do you dislike most about this product?
Sometimes we have had to try to connect many times, there is a kind of bug when connecting in the calls that took us out, however, we have not received any response in this regard, extremely useful tool that should be improving over time.
What recommendations would you give to someone considering this product?
Zoom is an excellent tool for the development of videoconferences or seminars, in our case we use it to carry out constant training of our employees, through seminars that promote the productivity of the company and it has given us very good results.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Nijat S.
- Role: Vendor Management
- Industry: Shipping
- Involvement: Business Leader or Manager
Submitted Aug 2021
Zoom is incredible and useful product
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
We know that this is one of the most common questions about Zoom. The answer to this question depends on whether you are a paid or free member. If you are using Zoom for free, your call time is limited to 40 minutes. If you are using Zoom for a fee, there is no limit on the duration of the call.
What is your favorite aspect of this product?
This application, which many of us use from business meetings to socializing with family and friends, became so popular in March, when many countries of the world went into quarantine and switched to working from home and distance education. The data also proves this.
What do you dislike most about this product?
Especially in online training, problems such as internet connection problems can be very annoying. In order to avoid these problems in video training, both the instructor and the student must have a good internet infrastructure. Other technical problems other than internet connection may also cause disruption of education. Therefore, the maintenance, update, hosting, backup costs of a distance education platform are higher than the maintenance, update, hosting, backup costs of an ordinary website.
What recommendations would you give to someone considering this product?
Meetings, friend meetings, trainings, even distance sports lessons… All of these and more had to move to digital due to COVID-19. As such, some computer programs and mobile applications have gained an important place in our lives. One of them, as you can imagine, is Zoom.
Pros
- Helps Innovate
- Inspires Innovation
- Respectful
- Altruistic
Cons
- Slower Product Innovation
- Less Efficient Service
- Less Generous
Please tell us why you think this review should be flagged.
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