Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Ruth C.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Very handy contact support

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

The number of participants limit it offers compared to other similar products.

What is your favorite aspect of this product?

It features recording capability where it is able to record high-quality recordings in MP4 and MP4A formats. It has a cross compatibility ability whereby on any device or operating system the experience and the interface is the same.

What do you dislike most about this product?

It can be heavy on the processor during video communications so it requires powerful device.

What recommendations would you give to someone considering this product?

The contact support has been very helpful and knowledgeable of any issue I faced on my first time so I would recommend anyone to try this product there won't be any issue to be faced that can't be be resolved.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Client Friendly Policies
  • Altruistic

Sahil K.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Zoom For Business

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is so easy to use and it's FREE for 40 minutes. This has been a great way for us to see our grandchildren during the pandemic You don't need a program or specific type of account to use. Just need a link and a passcode good view of all participants while the free account is limited in features, it does provide a good starting place for video conferencing

What is your favorite aspect of this product?

Zoom allows our users to make live calls to coordinate meetings and even negotiations with our customers, its connection management system ensures a secure environment with a fairly fresh interface, which promotes interest in the topic under consideration.

What do you dislike most about this product?

Sometimes we have had to try to connect many times, there is a kind of bug when connecting in the calls that took us out, however, we have not received any response in this regard, extremely useful tool that should be improving over time.

What recommendations would you give to someone considering this product?

Zoom is an excellent tool for the development of videoconferences or seminars, in our case we use it to carry out constant training of our employees, through seminars that promote the productivity of the company and it has given us very good results.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nijat S.

  • Role: Vendor Management
  • Industry: Shipping
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Zoom is incredible and useful product

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

We know that this is one of the most common questions about Zoom. The answer to this question depends on whether you are a paid or free member. If you are using Zoom for free, your call time is limited to 40 minutes. If you are using Zoom for a fee, there is no limit on the duration of the call.

What is your favorite aspect of this product?

This application, which many of us use from business meetings to socializing with family and friends, became so popular in March, when many countries of the world went into quarantine and switched to working from home and distance education. The data also proves this.

What do you dislike most about this product?

Especially in online training, problems such as internet connection problems can be very annoying. In order to avoid these problems in video training, both the instructor and the student must have a good internet infrastructure. Other technical problems other than internet connection may also cause disruption of education. Therefore, the maintenance, update, hosting, backup costs of a distance education platform are higher than the maintenance, update, hosting, backup costs of an ordinary website.

What recommendations would you give to someone considering this product?

Meetings, friend meetings, trainings, even distance sports lessons… All of these and more had to move to digital due to COVID-19. As such, some computer programs and mobile applications have gained an important place in our lives. One of them, as you can imagine, is Zoom.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Respectful
  • Altruistic

Cons

  • Slower Product Innovation
  • Less Efficient Service
  • Less Generous

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