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Zoom Video Communications Inc.

Zoom Workplace

Composite Score

8.9 /10

CX Score

9.1 /10

215 Reviews Write a Review

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What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details

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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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2026 Data Quadrant Champion

Latest Award, 2026

4 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2026

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative

2% Neutral

96% Positive

Pros

Reliable
Helps Innovate
Effective Service
Security Protects

Feature Ratings

Average 83

Web & Desktop Conferencing

Communications

Mobility

Presence IM

AI-Powered Meeting Assistance

Voice Recognition

CRM CSM Integration

Continuous UCC

Centralized Management Portal

Cloud-Based Voice

Third-Party Integration

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Business Value Created

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration