What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Helps Innovate
- Effective Service
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web & Desktop Conferencing
Communications
Mobility
Presence IM
AI-Powered Meeting Assistance
Voice Recognition
CRM CSM Integration
Continuous UCC
Centralized Management Portal
Cloud-Based Voice
Third-Party Integration
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
Web and Video Conferencing - Enterprise
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Jimmy G.
- Role: Operations
- Industry: Education
- Involvement: Initial Implementation
Submitted May 2021
Easy to use, but a bit pricey. Takes some practice
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It's a unique product that offers a wide variety of solutions.
What is your favorite aspect of this product?
Being able to work and have meetings from anywhere I need to.
What do you dislike most about this product?
Some of the features don't always work correctly.
What recommendations would you give to someone considering this product?
No further recommendations.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Insurance
- Involvement: End User of Application
Submitted May 2021
Feature rich! Fabulous!!
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Caring
- Continually Improving Product
Please tell us why you think this review should be flagged.
Chloé B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted May 2021
Great and useful tool for work or for personal use
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Love that it can be video or non video and an all in one text or call experience
What is your favorite aspect of this product?
Conference with video
What do you dislike most about this product?
Connection slow sometimes
What recommendations would you give to someone considering this product?
Do your research and make sure the features work for you. Product great because has different communication modes
Pros
- Inspires Innovation
- Generous Negotitation
- Security Protects
- Helps Innovate
Cons
- Under Delivered
Please tell us why you think this review should be flagged.
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