Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Application Share

82

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Cecilia S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

easy to use, lacks differentiating features

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

it is a universal tool that most are familiar with

What is your favorite aspect of this product?

the video conferencing

What do you dislike most about this product?

limited features, video conferencing is the best one

What recommendations would you give to someone considering this product?

make sure of the screen share feature

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Omer E.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Powerful and versatile

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom distinguishes itself from other video conferencing tools with several key features: User-Friendly Interface: Zoom is known for its intuitive and easy-to-navigate interface, which simplifies the user experience for both beginners and advanced users. High-Quality Video and Audio: Zoom offers robust video and audio quality with features like HD video, noise suppression, and adjustable settings to improve clarity and reduce distractions. Scalability: Zoom supports a wide range of meeting sizes, from one-on-one calls to webinars with thousands of participants, making it suitable for both small team meetings and large-scale events.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its breakout rooms feature. It’s incredibly useful for facilitating smaller, focused discussions within larger meetings. Whether you’re working on group projects, conducting training sessions, or hosting workshops, the ability to split participants into separate rooms and then bring them back to the main session adds a lot of flexibility and interactivity to meetings. This feature helps make virtual gatherings feel more dynamic and collaborative, similar to in-person interactions.

What do you dislike most about this product?

One aspect I find less favorable about Zoom is its security concerns and occasional vulnerabilities. Although Zoom has made significant improvements to its security features, it has faced criticism in the past for issues like uninvited guests joining meetings (known as "Zoombombing") and other privacy-related problems. Ensuring robust security requires constant vigilance and updates, and while Zoom has taken steps to address these concerns, it's something users should be aware of and actively manage through available security settings.

What recommendations would you give to someone considering this product?

If you're considering Zoom, here are a few recommendations to maximize your experience: Explore Security Settings: Familiarize yourself with Zoom’s security features and settings. Utilize options like password protection, waiting rooms, and participant authentication to enhance meeting security and prevent unauthorized access. Leverage Breakout Rooms: Take full advantage of the breakout rooms feature if your meetings involve group work or discussions. It can significantly enhance collaboration and engagement.

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Inspires Innovation

Ashish S.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Mindblowing product

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Its user interface and video quality is good and brilliant.

What is your favorite aspect of this product?

its user interface and quailty oriented product

What do you dislike most about this product?

nothing at all

What recommendations would you give to someone considering this product?

one should deal in professionalism of learning should use this app as it is best for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zoom Workplace Comparisons